When buying a new phone for a child, they changed the SIM card to a nano-SIM. The A1 employee didn't even warn that there would automatically be a bunch of subscriptions, some calls with an increased tariff, etc. Instead of recommending that we immediately activate the "subscription under control", we were modestly told thank you for the purchase. As a result, we came home and immediately minus 35p. The service is at a high level, well done.
As an experienced telecom operator, please teach your employees not just to sell unnecessary services, but to listen to customers! We connected 1GB in early January for ~ 6.49 rubles. Explaining to the operator to the girl that I only need the Internet for 2(!) weeks! By convincing us that after the end of GB, the Internet will turn off automatically!!! BUT a month later, the payment was withdrawn again.
We connected at the address: Mogilev, Ostrovsky str., shopping center "green"
P.S. The operation was canceled on the phone. The Internet was canceled, but the money was not returned!