The service is at the highest level. There are no queues, maximum 5 minutes. There is its own Parking, but there are not always places, the car can be parked nearby in the paid parking area.
Wonderful A1 corporate center. It is in this center that all questions are answered, you can easily buy any mobile electronics you are interested in. I also always really like modern design. Without any doubt, it deserves 5 stars.
The "three" is a stretch. The salons and operators themselves are on the "five", but what tariffs the operator sets for foreigners is a "song", and then how the services are included is a "swan song".
On 12/30.21, I took the ticket in the electronic queue. I showed the ticket to a specialist in the hall, clarified whether I had taken the right ticket. I stood for 40 minutes. The specialist in the window refused to serve, because it turned out that she took the ticket in the wrong place. It was necessary to hand over the equipment issued to a legal entity. I took a ticket: legal entity service. And it turns out that you had to guess and click on the inactive "button" - fixed Internet for the office. I am attaching a photo of the display below so that people don't make mistakes!
Promptly, quickly, well done, I have been on A1 for 20 years, lost puk2, helped, restored contacts. thanks
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П
Просто
Level 10 Local Expert
June 27, 2023
There are many windows, but there is no efficiency. Nobody cares about the queue. The salary of employees apparently does not depend on the number of accepted clients, but on the working day.
I would like to be prompt.
The atmosphere is pleasant, the staff is polite. But they managed to write the wrong address in the contract. They also said that the most expensive router for 350 rubles has problems when working in 4g. If confirmed, I will return the equipment as substandard!
I've been sitting for half an hour waiting for something. There are 7 operators, and it feels like no one wants to work, everyone is going about their business: one is writing some papers, the second is setting up something on the telly, the third is scratching something. And he's alone with a client and can't talk to her in any way.
A terrible operator and a terrible place, if you want to spend your time and money in the void without any semantic load and you want to be used, then this is the best place.
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P K
Level 30 Local Expert
January 21, 2023
Extremely slow employees. One person is served for at least 25 minutes. There was no one in line in front of me, which didn't stop me from waiting for half an hour
I have been your client for more than 15 years, I have never changed the tariff because everything was fine until recently, but after the velcom change it became A1 - notifications stopped coming (I called the operator- we figured it out)
The Internet has become worse- !
Old Velcom - worked with clients more efficiently - in terms of bonuses and offers - thanked his clients for their trust
A1 has never said thank you (to customers for not changing it for such a long time for 10 years or more) or did not make any profitable offers - A1 operators respond like robots without trying to help if the client asks for help with information
The conclusion is that it has become worse than it was with Velcom
I contacted you today, unfortunately I do not know the name of the employee, but the essence is a very competent young man. He responded quickly and efficiently to all my requests; transferred contacts, removed the old protective glass (although it was not his responsibility) and helped close many more questions. The most positive impressions remained. I was in a hurry, I didn't find out this guy's last name in the confusion.
Wellcome was better at everything.
Last time we waited in line for an hour. This is not a clinic... There is also no toilet for visitors, I had to beg for a service one.
An employee is sitting without a client. No one came on the ticket, but instead of calling the next one, he just goes about his business. First of all, in the salon.
We call 411 at 9 a.m., ask if there is a promotional phone available, they say on melnikite 29pcs. We arrive at 11.
We are told "there is nothing." And the managers whisper among themselves, like it was abandoned by someone there
Kickbacks, kickbacks, bureaucracy and your own people?
- I don't know
Is it worth checking out?
- Yes, it is possible
We came for two questions..In vain.. The first question was never answered intelligibly...on the second question, they suggested contacting us another time, because for technical reasons it was impossible to print out the application template...