The hotel is good for its money, the reception staff is super, 2 joints that I noticed:
1) there is a very slippery floor in the shower, I slipped in my slippers so I tore my hand and broke 2 toes in the fall
2) in a cafe they have a hamburger for one price, they charge a lot more for it, they say that this is an old price tag, the next day the same thing, I asked them to remove the old price tag and put a new one, there is that feeling when you are being bred.
And so the hotel is good price / quality I recommend it to everyone
For the first time in many years of traveling, I was so annoyed by the staff and management of the hotel. But about everything in order.
Check-in.
The price did not match the one paid through Booking, naturally not in our favor, after our refusal to pay extra, we were offered a compromise – an additional payment of 2000 rubles (for local it is a lot of money) from the resident and we will have breakfast included, although breakfast is already included, according to Booking. We were tired, after the road, we agreed.
Rooms.
A narrow hallway, a hanger, a bed and two bedside tables. Yes, there is no chest of drawers or closet provided here. For two weeks we kept our things on the windowsill, on the floor, on the hat shelf, along the walls and in suitcases under the bed. And the overall design of the room clearly hints that most of the visitors come here at night and for a specific purpose (well, you get it).
The rooms themselves cannot be called clean, there is dust and used gum on the mirror, a condom behind the mirror, and packaging from them in the bedside table, only fasteners from a broken shelf and a paper holder in the bathroom, there is a shower curtain, but not in all rooms, mold in the shower and on the ceiling in the corridor. It was very cool in our room because the window did not physically close due to improper installation, so the morning began with a hand-held adjustment of the locks.
Service.
There is a kettle, cups, tea and coffee in the room. They regularly bring bottles of drinking water and periodically change towels.
Now about the cons.
They can touch your things and move them. There is no safe in the room or a safe deposit box at the reception. We asked for a second blanket, but the next day it was taken away from us, we had to ask again and emphasize that we need it all the time. A friend from the next room had a trash bin full of garbage ignored for several days.
After a week of staying with us, coffee was removed from the breakfast, for which we paid extra upon arrival, and the portions of food themselves became smaller. The reason is the decision of the management. Attempts to appeal to logic and common sense failed miserably.
Staff.
I have never seen such emptiness in my eyes and helplessness in making decisions.
The maximum that the administrator can decide is to give you soap that the cleaner forgot to put in or take things to the laundry. Complaints about the lack of Internet on the floor, the window not working, coffee missing from breakfast and other delights of living resound with a thud somewhere in the depths of her eyes. You get an answer to any difficult question: "I'll tell my superiors." No one has seen the boss himself and it is also impossible to call him.
By the end of the rest, the Internet was gone in the entire hotel and the administrator was unable to call the master herself, only the head, who left for 40 days, can do this. 🤦🏻♂️
Conclusions.
If you have met a girl and want to retire with her for the night, you are at the right place.
If you are on a business trip or on vacation, I highly recommend not staying here!
Extremely incompetent staff. At the entrance, I had to pay extra, because there was a mistake on the booking. The payment went to the breakfasts. After a week of accommodation, coffee was removed from the "free" breakfast (for which we paid extra), one egg was removed from the scrambled eggs, the porridge portion became smaller. When asked to give the contacts of the head, they received the answer that they would contact them themselves, and that was the end of all communication. Wi-Fi was also turned off after the first week. They can't call the master, because the head has left for 40 days (he fixes it himself in the process). There was no shower curtain in the bathroom, no shelves for accessories. A one-night stand for lovemaking, no more.
Cozy, clean, modest but delicious breakfast, the room has everything you need, and most importantly, it is not expensive.
Freshly brewed coffee in the morning!