I bought a lot of equipment in this store, although it's not big, but I always find what I need, sometimes I place an order on the website, they arrive quickly. I like that the goods from the showcase can be bought cheaper, but if it's not essential, it should be brand new. About 5 years ago, I bought an expensive refrigerator with a discount of almost 40%, there was a small dent in the window, all the documents were provided that it was not in use. That's cool.
I bought an Alice mini 3 speaker in Yandex.
I came home and got stuck for 3 hours with her, trying to mess with her through the Wi-fi city, and what do you ask? But nothing happened.
I brought it to the store to hand it over, the store employees tried to connect it, and there was nothing there, saying that the mini 3 only works on a Wi-Fi frequency of 2.4 GHz.
Although the manufacturer's website states that it can run at 2.4GHz and 5 GHz.
We took the second column of the same type and everything worked out the first time.
I wrote an application for a refund because the product is not of high quality. The decision comes from the examination that the goods are of high quality and everything is in order with them.
The question is, why don't you, as a store, fulfill the customer's requirements, but instead engage in self-indulgence in your actions? According to my statement, you should just check the product, not repair it.
According to the legislation of the Republic of Belarus and the STB of the Republic of Belarus, the software upgrade refers to repairs of the second level of complexity.
By performing such repairs, you automatically acknowledge that the product is of poor quality.
I chose an electric shaver on the website of the fifth element. They did everything for people there, the description is accurate, the photos are excellent, everything is clear, even there are video reviews. I compared the models, read the reviews, and ordered in a minute. I didn't register the courier, I stopped by and got it myself. The razor works clearly, I recommend it to everyone.
I didn't like the delivery to the store at all! The wait is 2-3 days on the site, but in the end it's all 7 days. There is also an incomplete set of products. In fact, instead of 3 products, 2 were sent on the call, as a result, one arrived and was not given out.
My old vacuum cleaner refused to work, so I had to go get a new one. My wife told me to come here, the choice is great, the prices are affordable and I was not mistaken. Good service, the right model was in stock. They immediately gave everything to us and we rushed off to get out.I recommend visiting the store.
See original · Русский
Show business's response
Никита
Level 9 Local Expert
March 10
To work, I needed a laptop, not super powerful, but to pull everything without brakes. I don't really know much about stuffing and hardware myself, I'm lucky that 5 has competent consultants. We looked at what was on the site for a long time, compared the models, and eventually selected the most optimal one in terms of price and characteristics. I've been working on it for a month now, I'm as happy as an elephant, everything is flying. If it weren't for the consultants. I don't know what I would do.
Of course, I didn't buy anything, but I watched the consultants VERY kind and help with the choice of gadgets, etc.
See original · Русский
Show business's response
Павел Якушин
Level 6 Local Expert
October 6, 2024
I've been visiting this store for years. For me, as an older person, such things as tact and professional service, asking for and understandable purchase conditions are important. I found everything I need here. Consultants are always ready to help, take their time, talk tactfully and respectfully. I designed a refrigerator and a microwave here – everything works fine, no complaints. It's nice when the store tries to take into account the interests of all ages, including pensioners.
The consultants are professionals, they helped you quickly choose the right model. I'm happy with the new thing, next time I'll come back here for new equipment.
It's very sad, they can't tell you specific information about the delivery. The delivery time is stretched as much as possible. Delivery after lunch is the time interval from 11:00 to 21:00. Normal delivery after lunch. What time will the courier arrive - just guess. There are no swear words to describe it.
See original · Русский
Show business's response
Егор Савицкий
Level 6 Local Expert
April 6
It's nice when a consultant doesn't just memorize the characteristics, but really understands what he's talking about. I was looking for a smartphone, told what I needed it for, and I was immediately offered several options, explained the pros and cons of each. I took exactly what suited me. It's nice to come to mgazines with such an approach to the customer.
So, terrible service, I am not a conflicted person, but sorry, people work who do not understand what they are saying, there were bonuses on the card that can be written off when applying for a loan, no one said anything about it, we issued the goods, and only at the checkout they said that bonuses cannot be written off, only at registration, tomorrow I will write a complaint against the seller who issued us, please take action!!!
See original · Русский
1
Show business's response
Тая Варшева
Level 6 Local Expert
March 31
I went to the store to get an aerogrill for a gift to my mother, but the model I needed was not in stock, only from the showcase. The consultant helped to order on the website with delivery to the store. I picked it up a couple of days later. Everything is convenient and fast.
See original · Русский
Show business's response
С
Сергей Займист
Level 6 Local Expert
September 14, 2024
In the 5th element, I took a new smartphone about 7 months ago. I was pleased that the installment plan can be issued right on the spot. Everything was fast and the consultant was maximally assembled, answered all questions at the moment, and offered alternative options. You have excellent staff and high-quality goods, checked by yourself))
See original · Русский
Show business's response
Александра Новик
Level 10 Local Expert
September 24, 2024
The old freezer needed to be replaced. The sellers offered several options with good discounts. The delivery went smoothly, the package is intact. The guys at the delivery picked her up without a scratch and put her where she said. Thank them very much.
4.And that's because it's my hometown. There are NO questions for the staff. I ordered the goods in an SMS, they wrote the delivery of the goods in the afternoon. I waited until 15-30 and realized that I needed to go and find out where my product was, since the store was open until 16-00.
When I arrived at the store, I was told that your product had been delivered, but it was still being processed, wait. It's 15-50 on the clock. If I hadn't arrived, I would have received the goods the next day.
It's bad that you have to control the delivery of the goods yourself.
They divorced me for an additional "protection +" guarantee, according to which the microwave is not repairable under any circumstances. The certificate of verification for this warranty is not provided!!!!
Now we are writing an application to the necessary authorities to verify this wonderful company
This is a good store, located in a residential area, it is very easy to find. There are good prices for equipment here. Forever under warranty, with all necessary documents. The equipment is always demonstrated before payment. There have never been any problems, exchanges and refunds. I recommend the store.
See original
2
4
Show business's response
М
Михаил Дамась
Level 6 Local Expert
September 8, 2024
5 element is the worst store in the world, you also have to pay for visiting it👍
Tired of heating water on the stove, I went to the 5th element and bought myself an electric kettle. Not very expensive, but quite working. They helped me with the choice normally. The price is generally fine, I thought it would be more expensive
it's not a very big store, there is something, but if you are looking for something specific, then it's better to look at the availability on the site or order. I have no complaints about the work of the store itself and the staff))
See original
3
1
В
Василиса Окулова
Level 2 Local Expert
February 5, 2022
I bought kitchen appliances yesterday. The sales manager is very talkative, explained everything clearly, according to the description, according to the characteristics. After the equipment was picked up, turned on and checked. It works well.
A huge selection of products, and most importantly, you can get excellent advice from employees, without annoying sniffing.all employees are as friendly and friendly as possible! Thanks for the excellent service!
See original
8
3
Show business's response
И
Илья О.
Level 5 Local Expert
January 13, 2022
The choice in this store is without frills, but in general everything you need is there and a life hack - you can order delivery to any store on the website.
When buying, they offer a protection + system, if something happens after the warranty. The TV was taken expensive, the latest model among the line and as if it should work for a very long time, but if something happens to it, then the repair costs like another new TV. So I decided not to be greedy and if something happens, at least I know that you don't have to worry about repairs.
See original
5
1
П
Пётр Алексеев
Level 2 Local Expert
February 3, 2022
I look at the availability on the website and if there is not what I need, I order delivery to the nearest one. They usually arrive in less than a week. And it's faster than other suppliers.
Good staff and a fairly good selection of equipment, delivery is also very good, everything is fast and clear 👍
See original
5
1
Константин Годяев
Level 6 Local Expert
October 16, 2020
There is not everything on the site, so look in advance, it is also more convenient to find promotions there. I picked up a MacBook in this store, as it is closest to home. Everything is working, everything came in fine.
I am very tired of these additional expenses. They came for the phone. They chose it. 450p. As a result, there are 650 at the checkout. If they have some kind of program, then insure it just in case. Sellers can be very annoying
See original
6
4
Show business's response
Владимир Медведев
Level 7 Local Expert
October 24, 2020
A normal, fairly large and well-chosen store where you can safely buy equipment.
Very self-confident young people, they didn't even connect the TV to me. They had to pay 60 rubles.I called Spectrum TV to set up the TV and at the same time for FREE, they came on the same day without questions. There is no longer a desire to buy anything in the 5th element.
There are gift certificates that are one hundred percent a great gift for anyone.
See original
4
Юлия Токарева
Level 5 Local Expert
August 25, 2020
There are always some discounts and promotions and even installments without interest. If you keep track of it constantly, then you can buy equipment at very favorable prices.
See original
4
1
Павел Туманов
Level 6 Local Expert
September 2, 2020
The choice in the store itself is a normal choice, but a good choice on the website, there is a delivery to the door and a pickup order. So whoever is looking for will find it.
See original
5
андрей мартыненко
Level 4 Local Expert
March 21, 2020
The store has very friendly consultants and sellers.
I recommend this store to everyone.