5 Элемент
22 reviews
December 14, 2024
Today we decided to buy a phone for grandma. We looked at the prices and availability on the website, went to the store. I rarely visit element 5, and after today's "consultation" I will be even less often. Yes, they chose a budget phone, they asked us to offer us options, since there were a lot of availability on the site, but only a couple on the showcase. Apparently, the consultant was upset that our purchase did not meet his expectations. Therefore, we were literally poked at those couple of models that were on display without explaining the difference and functionality. When I asked to offer us something more diverse, since there is much more choice on the site, we were "invited" to go to the site ourselves, find the model ourselves, and if it is available, then they will show it to us. Or, again, order it yourself if it is not available. Of course, I asked the girl to behave more correctly towards us. Nevertheless, we came to the store and want to be provided with a service. Seeing the conflict from the outside, another girl came up to us. She did a great job, immediately took us to the computer, began to tell us, recommend. We even began to define ourselves. But the first consultant decided that he had expressed an insufficient amount of disrespect to the client. And standing next to us, and wedging into the consultation, she began to interrupt, comment and discuss us. When asked to step back and not interfere with our choice, she refused. We left and we don't regret it. Let's go to the salon "In touch". The consultant there is just a smart girl. He spent 15 minutes on us very politely and kindly. Without asking or unnecessary persuasion, I took out about 6 phones, told everything, showed everything and explained. As a result, we left with a purchase 2 times more expensive than we had planned and with the feeling that their customers were respected and welcome. Question: Did the "5th element" lose only one customer with a purchase of 400 rubles? Not if they really want to run a successful business. They lost about 10 customers and much more revenue. And everything is simple - our negative experience will spread among friends and acquaintances, as well as in reviews on websites. As well as our recommendations from another store. "Element 5" is a beautiful and large store, but they obviously save a lot on education and training of staff there. There is so much negativity in life, and getting it for your own earned money, well, that kind of thing.
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6
May 7
I took a robot vacuum cleaner, the model is expensive, I was worried about the warranty. The consultant explained all the conditions, told how the service works in case of emergency. It's working fine so far, but I'm confident that if anything happens, there won't be any problems.
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April 2
I decided to switch from a conventional machine to an electric shaver. I took the 5th Element, not the most expensive, but with good blades and floating heads. Shaves cleanly, there is no irritation, the battery lasts for a long time. It fits comfortably in your hand and is easy to clean. I'm satisfied so far, let's see how long it will last.
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January 30
Power-ups are a bomb! I took gifts from you to my family, from a group of teachers, and today I checked my bonuses! In short, now I choose a gift for myself))! It's just a cannon, I never thought about it before! Thanks!
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May 8
Kitfort 979 steamer:it steams perfectly, a beautiful model, a lack of a hose, I would like to be more authentic, in general, I am satisfied with the purchase
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March 23
Disgusting! They handed over the vacuum cleaner under warranty , a week later they said that dust got into the engine and this is not a warranty case ! Seriously? Dust? I won't buy anything else in your store and I won't recommend it to anyone.
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January 25
Consultants are well versed in the range and properties of goods. If you ask, they will answer all your questions and focus on the details, so it's much easier to choose.
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March 24
Half of the consultants pull the store down with their boorish attitude. I had to lease the phone urgently for a week, and then the circles of hell began to apply a week later for full repayment of the lease. The girl in the credit department with such a dissatisfied face said to me, "why did you lease it?" I wanted to tell her in response, "it shouldn't be..." but since I, unlike her, I don't mind my own business, I just ignored Madame. Even the shifts in the credit department are different, one is rude, the other is normal. Terrible service. When, for example, they ordered a product online, they try to impose another product so that it goes into their account as sold by them as part of the consultation. And in this way, they can impose not only unnecessary functions in the device, but also at a cost of thousands of rubles. It's like buying an iPhone and only making calls on it and not using the rest of the functions. For example, I can make calls with a push-button phone, and if I came for a push-button phone, I need a push-button mobile.
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November 30, 2024
The best home appliance store! Friendly staff, high-quality consultations, a large selection of goods on availability and on order.
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1
May 5
I was looking for a more profitable place to buy a slow cooker, I looked at several stores, 5 of them had a good promotion and the best price turned out to be. I bought it with a good discount. We also added bonuses to the card, it's nice
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October 23, 2024
The consultants here are "well done". They sell me what they need, although I don't give a damn about their opinion. But they keep proving their point of view, and they don't even listen to you. And do not hesitate to openly grimace at your choice) In general, parents, grandmothers, etc., who do not understand technology, do not let them go there themselves.
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4
March 28
I liked the service, the consultants know the product and do not impose more expensive models. They helped me choose a phone with the right specifications, explained everything, and helped me set it up. I am happy with the purchase.
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May 6
There are often promotions, if you monitor, you can get equipment at a good price, so I snatched out cool headphones at a good discount, which I've wanted for a long time, almost 30% cheaper.
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November 18, 2024
We helped with the selection and delivery of the right multivark. Thanks to the consultant girl and the remote manager
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January 26
I came to get a curling iron, which had already been disassembled, and the girl in the hall told me and helped me order from the website, while getting a discount like in the store itself. Your staff is really cool and helpful.
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1
January 28
Delivery is always on time, almost everything in the house is through your website and the delivery was arranged. The TV was recently not only lifted to the floor, but also unpacked and brought into the room.
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1
March 3
the best hardware store, lots of goods, reasonable prices, I always find what I need.
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April 6
I liked that we checked the vacuum cleaner normally and without haste. They answered the questions without irritation, calmly explained how best to clean it.
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April 3
It's spacious, there's a lot to eat...
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March 17
I like the bonus system in element 5. After buying a vacuum cleaner, points were credited for the next purchase. I've already planned a new kettle for myself.
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October 13, 2024
A good store, pleasant sellers who know their job.
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July 4, 2024
They work like sloths from the cartoon "Zveropolis"
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1