Air Serbia
151 review
October 25, 2024
After reading the comments, I thought what an extreme awaits me, but it turned out to be much more pleasant, not a single flight was delayed and I did not experience any problems with luggage, the people and staff were very polite and kind. The only thing I can say is that the cabin itself is quite old and it will be a bit heavy for long flights.
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3
August 1, 2024
The Moscow-Rome flight is not punctual
I'm sitting on the plane at the docking in Belgrade, waiting for the third hour, i.e. I don't have time to catch the plane with another airline.
In Moscow, there was also a delay of 40 minutes, in Belgrade, one person works at the transit desk, of course, no one will be able to keep up.
The second employee stupidly stands next to her and tells how to stand and breathe in line instead of helping to register transit passengers. I understand that the Serbs, in order for the entire plane to be packed, make a long queue at the counter to wait for other planes that fly to Belgorod. I will never FLY with this airline again.
I was led for 6 hours on the way, in fact all 10, for this money 10 could have been flown by another airline, less problematic.
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5
April 29
Everything was fine. I've read different reviews, but we liked it. On time, without delay, with comfort!
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July 2, 2024
I flew to Belgrade with this airline for the new year in January 2024, I have never experienced such negative emotions from the attitude towards me as a passenger, dependent in a certain sense on the decency of this company, although I have flown a lot!!!! Flights both there and back were delayed. On the return trip, they forced me to send hand luggage, a small suitcase, which I received soaked through upon arrival in Moscow - the things in the suitcase were wet. And if there was an objective reason and the captain apologized for the delay and explained its reason, then the flight back was delayed without explaining any reasons, the Russians were taken to some separate room, taking away the water bought in duty free and kept us there for more than 2 hours, there were no toilets!!! When the landing finally began, there was no water in the plane and the toilet - there was nothing to wash your hands with!! And there were no towels! The captain of the ship did not consider it necessary to apologize for such a long delay and provide her with an explanation! And all this despite the fact that the airline has determined the price of its tickets, to put it mildly, not objective!! If possible, it is better to fly with a transfer and other airlines. The Serbian airline does not care about its passengers!!
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8
October 17, 2024
I bought a return ticket to Belgrade Venice with departure on July 18, 2024. The trip was canceled . I canceled it in advance and issued a refund. Today is the middle of October. There is no money. There are unsubscriptions for claims. Moreover, the information is different. According to the airline's rules, the refund is within 45 days. It's been almost 4 months. This is the first time I have encountered such an absurd situation. I do not recommend the airline.
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3
October 7, 2024
Of my three flights with this airline, none are scheduled. They will definitely delay something, there is a high probability of losing the connection due to the delay. The last time the delay to the final destination was supposed to be 36 hours. I had to buy a ticket from another airline on my own to reduce the travel time. We must pay tribute, the cost was later compensated.
According to the schedule, this is the shortest route to Europe. In fact, it is the longest, thorniest, and most expensive.
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2
October 25, 2024
The flight went well. I flew Istanbul - Belgrade, Belgrade - Istanbul flights.
They gave me water and cookies.
On the Belgrade - Istanbul flight, the plane was not cleaned, and individual packages for passengers were not updated. This spoiled the overall impression.
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1
March 1, 2024
It's terrible! It's a pity that I didn't read the reviews earlier. St. Petersburg-Belgrade-Paris and back in 2 days. Not a single flight out of 4 was dispatched on time. There were always delays.
I took Business Class tickets in the hope of comfortably spending the night flight. As a result, Business class in this airline is an ordinary low-cost economy airline, where they just feed.
Gentlemen, business is primarily a comfortable flight in which you can either relax after hard work or work on board. Not "free grub."
A 65-year-old hysterical flight attendant is generally a separate attraction.
I'm still writing a review, sitting on the last delay. Let's see what they do with the luggage.
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12
2
September 18, 2024
In general, everything is fine, but when departing from Pulkovo via Belgrade to Tivat, be prepared that you will not be given a second boarding pass, but you will have to look for it in Belgrade at the counter where two airline employees will shout your names and hand them out an hour before departure.
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1
July 2, 2024
I flew Moscow - Belgrade - Zurich
The application gives out as the fastest ticket, in fact, everything is a lie. The departure from 2:50 was postponed to 7:50. We missed the transfer, then the current for the evening flight. As a result, the journey took 24 hours.
The return trip is a little better, the delay of the first flight is 3 hours, we are still waiting for boarding on the second one).
It is better to pay a little extra and fly with adequate companies.
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4
2
August 7, 2024
The worst airline, we flew Budapest-Belgrade-Moscow in June 24. The flight was delayed, which is why we missed the flight to Moscow, we were given tickets for the next flight with departure in a day. According to my claim for the delay, compensation was appointed, but so far the money has not been paid. The service is terrible, I do not recommend flying them. Ruined the whole vacation experience.
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3
1
May 13, 2024
I communicated with this airline via email airserbia.psarussia@aviareps.com (Russian representative office). I was interested in flying with animals, there were many questions. After reading the reviews on Yandex, I thought I was writing into the void and no one would answer me. However, surprisingly, they responded very promptly and to the point. The first time, the answer came literally within 5 minutes. The second time I wrote at 10 pm, in the morning at 9.00 the answer was already in my mail.
I am writing a review specifically to the support service, because we eventually chose another airline for the flight. Nevertheless, the communication with Air Serbia left a pleasant impression.
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5
6
December 25, 2024
The worst airline company has always been late for the last 10 years, one is more than zero.000000
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1
July 4, 2024
Hello!
The worst airline I've ever flown. They refused to check in for a flight at the airport due to the lack of a visa to Montenegro, a country with which there is an officially visa-free regime. I have received an official document from the Embassy of Montenegro on visa-free travel, I will file a lawsuit. The vacation is completely ruined. The money for the paid hotel cannot be refunded,
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8
September 23, 2024
I flew with this airline Moscow-Belgrade-Frankfurt. The suitcase was left in Belgrade… I've been waiting for the third day. Nothing is clear. I read the reviews and realized that this is the norm for them. Tickets are super expensive! I wished a hundred times that I had flown through Turkey. I wanted to save time and now… And the company doesn't even read reviews here. No apologies.
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2
December 5, 2023
A normal company. As for the pilots, it was very strange, because this is the first company that I admire precisely because of how smoothly the pilots take off and land. I used to wait for landing with a sinking heart, the impact of the landing gear on the ground is very frightening, and the pilots of this company are able to land in such a way that you don't even notice that you are already on the ground. I always thank them in my mind! Excellent pilots, serious and experienced
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9
2
August 15, 2024
A terrible airline in transit, as in the market, they intend to do everything so that people would be late for the flight, not only that the plane was delayed for an hour.I've never seen such trash before.the worst airline would not have given more than one star.
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5
1
November 6, 2024
The most terrible company! Cancels flights when he wants to, and lets people down!!! My mom couldn't fly, so they sold her seat, which was bought by us! Just shameless!!!! What a hell!!!! I do not recommend it. The staff on the plane is very rude! I asked to go to the bathroom and no one let me in.
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3
October 25, 2024
The accuracy of the schedule of the brothers is lame, two flights - two delays of 1 hour. For the first time, because of this, I did not fit into the transfer to Amsterdam, but I was given a voucher for the luxurious Crown Plaza hotel with a transfer on their bus.
In general, I recommend the airline when traveling to Europe, there are fewer problems than through Turkey.
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July 13, 2024
Disgusting! Unreasonably high prices, they charge for every extra 400-500 grams, there is no support for passengers with young children, flights are delayed. In general, if it is possible to fly with another airline, it is better to use another option
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4
November 16, 2024
An airline with very expensive tickets, but very leisurely flights. Tardiness is the norm. However, we must be fair - they paid compensation for the long delay on the way almost without question.
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October 19, 2024
The most terrible airlines! We flew from Moscow to Madrid, and there was a transfer in Belgrade. Sheremetyevo Airport issued boarding passes only to Belgrade, they said that we would receive the next flight in Belgrade. Upon arrival, it turned out that our boarding passes had not been issued, because there were no seats on the plane. How many years have I been flying, this is the first time I've encountered this!
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3
October 6, 2024
I had to take a return ticket with the Serbs, as the shameful Armenian fly one simply canceled the flight. The cost without luggage is 67 thousand one way, of course much more expensive, but the fastest option. The transfer in 50 minutes was confusing, especially considering the flight delay of an hour. But upon arrival, 20 minutes later we were at the new gate, where they were waiting for us. Everything is fast and convenient, despite the inspection before boarding. From Milan to Belgrade by airbus 319. With cookies and water). There is already a sandwich from Belgrade to Moscow). In both cases, it's a funny business with a curtain and almost the same interior layout. There is no Wi-Fi, as well as other entertainment. The flight attendants are still cute. And the chairs are terrible, rigid and practically do not recline. My back goes numb at the moment. Nevertheless, for the sake of a quick flight, you can be patient.
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2
November 26, 2024
The airline is good if everything is smooth! If you have a connection or they cancel the flight, the trash begins! No one talks, money for canceled flights is not refunded, they avoid communicating with the client in every possible way!!!
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1
October 6, 2024
Everything is fine! We flew back and forth. The crews are friendly. The airport in Belgrade is better organized than in Kazan.
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1
April 28, 2024
The airline is striving to take the place of the most inadequate low-cost airline with unreasonably inflated prices for flights to Moscow and terrible staff. On boarding, they are forced to hand over suitcases, which, according to all parameters (size, weight), go into hand luggage. Arguments that medicines and a laptop are in the suitcase are ignored. The approach is this: if you don't give up, they take you off the flight. They brazenly take advantage of the temporary lack of options for those who fly to Russia.
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8
1
April 17
I really like flying for 50–70k rubles to Moscow.
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August 1, 2023
The company is very strange. The tickets are very overpriced! The service is so-so! But the main thing is that it is not possible to cancel the ticket and refund the money on the website! It is necessary to get through on the phone, which is busy all the time!! You've been calling for hours! I use the company, but with great displeasure.. there is simply no alternative. If it were possible, I would never fly with this company at all..
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11
2
September 15, 2024
Owners of carts with emirates prices)))) the service is worse than that of the cheapest African low-cost airline)))) if it is possible not to fly this desk, it is better not to fly.
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1
January 23, 2024
Thank you for flying! Thanks to you, I can visit my mother-in-law. It's a pity, of course, that there are constant flight delays and just terrible prices for direct flights to Moscow, but at least they are there. Friendly service.
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2
1
January 6
Tickets were sold, flights were canceled, and now I can't get a refund.
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1
December 12, 2023
On October 5, 2023, we flew on an Istanbul - Belgrade flight, after reading the reviews, we were very worried that they would lose their luggage or overbooking. But everything went fine, check-in was on time, the flight was not delayed, the luggage was in place, the flight was 1.5 hours - everyone was brought water and cookies. Minus: overpriced tickets.
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2
3
June 30, 2023
Hello! Now it is difficult to fly from Russia to Europe, many fly through Belgrade with the help of Air Serbia. I want to warn everyone who decides to fly with them. Our luggage was lost during the flight, we have been waiting for it for the 3rd day, the airline did not even apologize, they talk rudely on the phone, they feed empty promises. We did not expect such an attitude. The plane is very crowded, there is no business class. Formally, it seems to be there, but there is no point in overpaying - it does not differ from the economy class. Unfriendly flight attendants, poor service, the pilot took off abruptly and landed clumsily - the plane jumped up. Choose Turks or other companies better. I don't advise anyone.
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27
15
August 4, 2023
The airline is really terrible. The flight was Istanbul-Belgrade-Barcelona and then back. At first, we faced rudeness at the registration in Istanbul, a young man and a girl sat and violently discussed us in an unpleasant way, but without thinking that the language was more or less understandable. Then Belgrade junction 50 min, of course we were late. But then the most interesting thing was that they gave us tickets and said wait for the flight not at 6.10 but at 17.50, but that's okay, then the most interesting thing was the cleaner at the airport told us to go look at the luggage and we went thinking about walking around the city. And what we saw was that all the luggage was unloaded onto the tape, they were not going to transfer it to another plane, then we saw rooms where all the luggage that was not taken from the tapes was lying around and 2 people were raking it. BUT that's not the end, we go to the check-in desk, and our luggage is not accepted, they say according to the program in Barcelona, for about 40 minutes they figured out how it happened, but they accepted and he arrived.
We checked our luggage back to Belgrade at Barcelona airport, where it was picked up, handed over again and then picked up in Istanbul. you can fly with a service of 0 points and joints for at least 5 hours. Luggage at each point can be picked up and handed over again. And our Aeroflot is waiting for admission to Europe or Turks Airlines, but it is much more expensive.
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18
4
July 23, 2023
If you don't have enough negative action in your life, welcome aboard Serbian airlines, they will try to make sure that you remember these flights for the rest of your life.
So: we flew on June 26 from Milan to Belgrade, from Belgrade to Moscow. From the connecting flight, there is a 1-hour wait. Everything would have been fine if the plane had not been delayed for an hour and a half in Milan, we missed the flight from Belgrade to Moscow. The office is extremely uncommunicative staff, the conversation is conducted reluctantly. They said that they could not fly from Belgrade to Moscow - there were no free seats on other planes, they offered to fly to Istanbul from there with a voucher to take a plane to Moscow. After a day of flights, our luggage is lost- where is it? Is unknown. The Serbs do not even respond to a written complaint!
I was flying with a child and we had to go to Yaroslavl from Moscow, so from fatigue, stress - the child was just sick for 4.5 hours without ceasing.
More than a week has passed, there is no information about the luggage, the Serbs do not get in touch.
Yesterday, July 22nd, we received our luggage.
What you should know:
The Serbs open all the luggage and break the locks. They have it written all the way in the documents, and no one will reimburse you for your luggage.
I will write the second important point.
Because we had to fly to Istanbul and from there to Moscow, but not to Sheremetyevo, but to Vnukovo there was a flight. And I filled out the customs declaration on the loss of luggage in Vnukovo. In order for your luggage to be delivered to Sheremetyevo, you will have to drive to Vnukovo again. Delivering a suitcase to you with apologies?! Yes, what is it about, they do not have this option!!!
Therefore, fill out all declarations in duplicate, both for hand luggage, what is with you, and for lost luggage, and ask to put seals and assign a number.
Well, and most importantly - never choose this company!!!
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28
2
July 3, 2024
Disgusting!!!!!! Endless delays, disorganized transfer in Belgrade, lack of help! Also for such money!
If possible, NEVER fly them.
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4
January 17, 2024
The company God forbid ...
"airserbia airlines-quickly and without nerves"
4 flight rescheduling
They gave me a hotel, but they kicked me out of it
The boarding board in Belgrade is written by an inadequate person
Thank God we didn't lose the luggage, if this can be attributed to the advantages)
I'm wondering, is there a 0 to put or a minus star here?
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9
1
November 7, 2024
This is a company that constantly loses my luggage on connecting flights, if you have a short transfer, expect that your suitcase will not arrive to you on time...
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1
April 18
Outdated planes, seats, and the company itself
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October 19, 2023
I flew from Moscow to Valencia in October .Scared of reviews.But in vain.The plane in Moscow was delayed for 1 hour 35 minutes. There were no complaints about the service on board.The girls are friendly.The docking in Belgrade was supposed to be 1 hour..Worried.It turned out in vain.An airline employee met me at the ramp.There were about 20
of us on connecting flights to Vienna and Valencia .I quickly went through all the formalities and escorted us to the plane, which was waiting for us with passengers on board.The luggage arrived at the destination on time, safe and sound Thanks to the airline and its employees.I will be happy to fly with you in the future
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7
2
January 7, 2024
On January 6, there was a flight on the route Moscow-Belgrade-Ljubljana. I was very worried that there would be flight delays, loss of luggage, etc., since I had read reviews. We were lucky - both flights passed without a time shift, the luggage also flew :)
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2
3
July 22, 2024
The most terrible airline, the flight delay is a total of 16 hours, I sincerely do not recommend anyone to buy tickets through this airline
Save your nerves and time... and money
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4
October 4, 2024
If it were possible to put 0, I would put it! Incompetent illiterate employees were not allowed on the flight because they thought something was wrong!
This is the first time I've come across such a thing. Having dual citizenship, I was told that I could not fly because the ending of the surname is different. Apparently they are not aware that the surname is inclined differently for everyone.
500 euros in the trash for tickets, no compensation, and stupid unsubscriptions that we don't owe you anything and the company has the right not to let you on the flight!
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2
1
November 25, 2023
Hello! Yesterday we flew from Milan to Belgrade flight ju 545 at 20:30! Not only was the flight delayed for 50 minutes, but for some reason the far from skinny steward (boy) didn't like us! First, he asked us to put our backpack under the seat, to the question of why it was ours, because someone else's backpacks were lying on the shelf and even packages did not answer!!! And then when they started handing out water and snacks, he just ignored us, okay we are, but our neighbor was in shock))))) suffered for nothing)
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10
5
July 24, 2023
I flew with two children on June 20 from Sochi to Pula via Belgrade by this airline.It was not the first time we flew to her and last year we worked much better.They lost the suitcase and haven't returned it for more than a month!!!I write and call, all to no avail.We receive unsubscriptions and e-mail responses.No apologies, nothing.awful.
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6
1
September 16, 2023
A disgusting airline. I was flying Istanbul / Belgrade / Barcelona, both flights were delayed and of course the suitcase was not sent. I arrived at the airport in Barcelona the next day and found my luggage in a pile of luggage on the tape of another flight from Belgrade. Return flight Barcelona/Belgrade/ Istanbul is all the same, lost luggage has not yet been found. In Barcelona, the plane was not allowed to take off for more than 1.5 hours, everyone was sitting on the plane. There were technical problems from Belgrade to Istanbul and we were not allowed off the plane for more than an hour. The rest is ruined!
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9
1
September 4, 2023
The worst airline, with a ticket, was not put on the plane. They offered a flight via Istanbul. If Serbian relatives had not contributed, I would have had to fly a direct flight for 4 days.. As a result, the rey was changed 24 hours later, with active pressure. The flight was delayed for 2 hours, and the plane almost crashed during takeoff and landing. Serbian Airlines is now a complete taboo!
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14
1
April 25, 2024
Everything is extremely poorly organized. It's a very long time, huge queues. If you decide to fly with this company, come to the airport strongly in advance....
I flew on 04/25/24 Paris-Belgrade-Moscow
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3
1
April 13
Very expensive, flight delays are common
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December 2, 2024
They are constantly late and do not feed
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1