21vek.by
137 reviews
January 16
I liked the store as the format itself, it is very convenient, a large assortment, a normal average price tag. The pickup area itself is pleasant, there are some vending machines, the coffee smells amazing, the large area itself does not press the walls.
The staff are polite and pleasant to talk to. They work fast.
Thank you.
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1
September 30, 2024
We have been using the store for many years and all sorts of things have happened, but the issues have been resolved. But the situation is now beyond all bounds. We delivered a very expensive product under warranty, because there was a mistake in the work. They were kept in the service for two weeks without informing us, and only after numerous calls and indications that they were violating the law, the goods went to be delivered to us. The delivery guy arrived the third time. The product arrived scratched after service. Now we are afraid to complain again, because the vacuum cleaner will be taken away for an even longer period. Before the service, the vacuum cleaner was used for two weeks in total and it stood most of the time, of course it was scratch-free
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1
October 19, 2024
a very good place of the 21st century is called quite pleasant to itself, it is so cozy and comfortable and the location is right in the girlfriend's house, there are no disadvantages, everything is cool
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January 12
The order was issued quickly, and all questions were clarified. The staff is young, knowledgeable about technology and the goods they provide, and they communicate very politely and affably. My impressions were very positive.
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December 28, 2024
Deception!
We have purchased a hood! Not cheap!
It so happened that I paid with a card ! Within 3 days, I decided to return the product, not unpacked!
The 21st century arrived-took the goods-the couriers told the money to return to the card within 3-5 days.
Naive pensioners believed it when paying with a card and returning it. There is no money for a week-the 2nd has passed, there is no money.... I call the call center operator and they say a refund within 30 days!!! Bank days!!!How?Does the 21st century use the client's money for 30 days? Those are the return of the product within 3 days, and the refund is 30! Upon return of the product on December 1, 2024, you will receive money for it in the next year!!! Bottom line, there is no hood, and there is no money.
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1
December 21, 2024
The 21st century has become very upsetting. When ordering a product, a person chooses a convenient, necessary delivery day - the delivery is paid.
We specifically canceled all plans, arrived from another city on the specified date, and a couple of hours before the promised delivery, we receive a call that they will not be able to deliver the goods to you today.... Allegedly discovered a marriage, haven't you seen it in two weeks???
And for moral damage, I really want free shipping.....
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2
February 17
There was an order for the pool in early January, and delivery was promised for February 04 after that.The call will be delivered on February 17. No one calls, no one writes, and I write online to the manager's website, but he writes there is no product and there will be no delivery. I wrote to the website in the name of the head, the answer is we're sorry and that's it. And now my product has appeared , but the price is +300 rubles . In short, there is no relationship with customers at all, if only to make money, I will basically order from others for the same price, and I wish them to lose all customers in the same way.
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October 11, 2024
Absolutely terrible service. I ordered a washing machine for my mother, a pensioner. I selected the "installation and connection" function. We arrived late on Friday evening. They threw it in the hallway, said we would not bring it into the bathroom, we would not connect it. They said, "if you are not satisfied with something, we will take the car." They were rude, took the car and left. The order was waited for 2 weeks from Poland. Here is such a service…
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3
April 9, 2024
The online store is doing a very bad job (and not for the first time). I made and paid for the order. Because the order is inexpensive and pickup-the store's requirement is 100% prepayment. On the designated day, the order did not arrive at the pick-up point. They promised in the chat that they would arrive in the evening. But nothing arrived in the evening.The promises of delivery to HTP the next day began... They break deadlines, blatantly lie.The product arrived two days after the deadline and came damaged, with scratches.The store's work is extremely negative.... I do not advise anyone to contact the 21st century online store!!!!
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2
December 28, 2023
We have been using the online store for a long time, but mostly with home delivery. Autumn is nice that there is a pickup point near the house. It is convenient, you can pick up the goods at any time convenient for you. The staff is friendly, friendly, and work quickly.
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1
February 6, 2024
As a place, it is so beautiful, neat, modern. As a service, polite, unhurried, but there are complaints about the company. The guys bring a box with orders, which is like from jo... at the very least, it's not good, plus the uncollected goods, which is not good at all, work!
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1
February 3
A good pick-up point, the guys work smartly, the interior is neat and clean almost always. There are almost never queues, if there are, it disappears quickly. I recommend
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December 14, 2024
A great point. Very professional guys. Quickly. Comfortably. Only parking nearby is almost always occupied. If it's a heavy purchase, they help you download
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September 15, 2024
everything is just great. not only is there literally a building under the entrance, but also very pleasant people who work, understand and are ready to help figure it out, wait when necessary
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March 12
No problem at all. Orders in Minsk and in the village near Novogrudok were delivered on time. Satisfied. We will continue to cooperate.
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October 9, 2023
I live here and I'm not complaining) everything is fine, shops are at every turn.
Valdberiz, kopeck,21st century,Kotovasia,museum of seals. A wonderful playground and a lot of schools and kindergartens nearby.
Very cool I advise you to visit here
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1
March 19, 2024
I bought a teapot as a gift. It burst at the first use. I contacted the store. They explained that the kettle was sold without warranty. Subsequently, the girl from the store's support politely explained to me that the problems with the quality of the goods were my problems. And the store does not plan to solve them on a voluntary basis. If something doesn't suit me, then I can go to court, and generally anywhere.
Thus, buying in a 21st century store differs from buying in a doorway only in that it is more expensive in the store
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3
March 23
The order was issued quickly, 3-4 minutes from the moment of entry to the moment of exit. This is with a queue of 3 people. They're beautiful.
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January 12, 2024
We bought a shower stall in this online store.
A wizard from the 21st century was also called to install it.
As a result (according to the master ) the product turned out to be defective - the glasses do not fit! He broke one of the windows. He did not take money for the "installation", wrote an act indicating what needed to be replaced, said to wait for a call from the department for defective goods.
Two weeks have passed, the problem has not been solved, the marriage department is diligently proving something about a factory that does not want to accept goods, that the dimensions are correct, etc.
Dear online store "21st century", I understand everything, but I should not be interested in your relationship with suppliers in any way, we purchased the product directly from you and kindly ask you to show respect and solve the problem: return the funds, provide an analogue in return - the bottom line is that we need a shower room "someday and maybe",and "already"!
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3
November 6, 2024
For me, it's a bit far, the parking lot is occupied, we can say that there is none. The location is bullshit, in short, so-so....
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July 6, 2024
A good pick-up point. There aren't many people in general, the staff are super polite. There is parking, there are always places.
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September 23, 2023
You can't work like that. Be careful!
I ordered a phone from an online store (it was available) and immediately paid for it with delivery the next day (it's so convenient for me, and it seemed like I could trust a store with a name). No one contacted me either on the day of the order or on the day of the planned delivery. In the afternoon, I receive a text message saying that my order is delayed. Where he is, when he will be and whether he will be at all remains to be guessed. The cost of the phone is 2900 - naturally, I called the store myself for additional information, where it turned out that my phone was not, was not and will not be. Accordingly, why was it available on the site and the system allowed me to order and pay for it? History is silent... Why did no one call me back, neither on the day of the order nor the next day on the day of receipt, when it turned out that there was no phone.... And what a miracle SMS :Your order is delayed" by how much? Forever? If the operator said that there will be no phone data yet. In a conversation, the operator offered to buy something else, of course I refused, but when asked to return the money for the undelivered goods due to the seller's fault, I received an amazing answer: the money will be returned to me only in a month, it turns out that our banks are working so badly that this operation takes as much as a whole month.... That's such nonsense. The 21st century is all in white, and the banks are to blame) It's funny! Neither in cash, nor could I get my money back. An impenetrable wall! Interestingly, if I hadn't called, the refund period would have been a much longer period. it turns out like this. After all, my order, judging by the SMS, is simply delayed.... For a month, a year or forever?
That's the story, and now I'm without money and a phone. I'm waiting ....
And the seller turns out to be "well done"! Indicates deliberately false information on the availability of goods on the site and fraudulently lures money from people and uses it at its discretion without the consent of citizens.
And is everyone happy with everything?
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4
June 16, 2024
We bought a washing machine, the sellers were polite, there was no queue, the hall was clean. They helped load the washing machine into the car. Thank you.
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1
September 14, 2024
Queues are rare, everything is fast and on time, but sometimes specialists behave strangely, I stood in line 1 time, I was asked in a very strange intonation if I was behind the order)
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February 3, 2024
For the umpteenth time, we get a negative experience with the delivery of this online store, once we couldn't bring it in any way, now they can't pick up the defective product in any way, since 11 a.m. the delivery has shifted 2 times, and the consultants only say, we are doing our best, sorry, we can't help. All the plans went to the same place. Thank you very much for the 21st century. I am attaching a photo of the defective part.
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2
April 27, 2024
There are no questions for the guys, but the call center is just fabulous people! There's always some trouble with them. The last time I ordered and paid for the kettle immediately. As a result, one transfer was made and then the delivery of the goods was not reported at all. I remembered where my product was and it turned out that it was already at the pick-up point. Thanks for letting me know.👍🥲
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February 4
A good pick-up point. The quality of service is at a good level
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January 21, 2024
Polite and attentive staff, they manage to do everything very quickly, even a large queue is served instantly. Well done!
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October 4, 2024
The very slow service was second in line. As a result, the goods were taken out after 8 people.
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April 15, 2024
Very inconvenient location! Very impolite staff. I do not recommend ordering to this shipping point. There is always a delay in the delivery of the order. It is very dirty and smoky inside (I have been in other departments there is order and a good attitude towards the client.
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November 27, 2024
Everything is fast, they give you a check, they quickly explain about the terms of return and warranty.
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February 26
Good staff, fast service.
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December 2, 2024
Very nice staff, the order was given quickly.
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1
December 22, 2022
Fast and high-quality service, convenient location, the room is bright and clean, the staff is polite and responsive, they will tell you everything you need and help you choose.
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December 19, 2023
Many thanks to the consultants for the work done today!Big hard work!At the height!keep it up ! Good luck!!!
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2
October 26, 2023
There was a refund with a replacement, the defective product was accepted without any problems.The HTP is clean, neat..cozy)Competent and polite staff
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1
August 10, 2024
When buying from this office, you need to understand that they can throw with a guarantee, and all their promises will remain just promises
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3
February 16, 2024
I am very dissatisfied with the service. There are a lot of missing price tags. It is not clear what you can buy with bonuses. The queue at the checkout is unreasonably slow. I do not recommend it
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May 9, 2024
Always a 5-point service. Promptly, politely, professionally. They will even help deliver bulky goods to the car.
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February 18
The experts are just terrifying ! They sent my order back to the warehouse (as they said, the human factor worked) and they can't solve anything! One disappointment!!!
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November 23, 2023
Always neat, the staff is polite and the waiting time is minimal. I recommend it to everyone!!!
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3
December 5, 2022
A good store with a convenient location of pick-up points. I like that an SMS notification arrives after the goods are ready to be delivered. By Googling the promo code, you can get a small discount) Detailed product descriptions
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March 26, 2023
Convenient location 3 minutes from Malinovka metro station. Responsive specialists. They work efficiently and quickly. I recommend this pick-up point.
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April 26, 2024
A good pick-up point. There is a lot of space inside. There has never been a queue (although I am not a very frequent guest here)
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September 9, 2023
There is no service at all. The delivery service just doesn't want to work at all. I waited 3 days for the order and at that time I got through to the store myself and was told to wait until Monday. No more when I'm not going to this store
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December 30, 2024
We ordered and arranged for the smartphone to arrive at the pick-up point, they wrote that the product was delayed, although they said on the phone that it would be terrible on time
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February 5, 2024
I love this in. I'm always there for it. As long as I don't come there full. There was 1 more time for this there was already something. Because of this case, it is rare
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May 8, 2024
I have been to this pick-up point several times - everything is always fast and clear.
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January 20
Always polite managers
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December 1, 2023
I was waiting for Black Friday, I wanted to buy a clipper. As a result , its price increased by 20 rubles ...everything you need to know about this store
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