It was December 31st in the afternoon. Well done guys. Although it is clear that they are already tired, everything is clear, polite and efficient. The queue of 8 people was served for 5-7 minutes.
The organization of the 21st century is large, and there are many employees on staff, this leads to the fact that you can get to an employee who either does not cope with his duties, or does not care about them, I was unlucky and faced with a faulty product, I left a request for a replacement, it was ignored in every possible way and after all the legally established deadlines, they still agreed to make a replacement for me, but at the same time the replacement request was made incorrectly, the staff of the pick-up point solved the problem on the spot and I finally received the replacement product, HOORAY!)
See original · Русский
Show business's response
Ли Хонг
Level 3 Local Expert
December 2, 2024
Usually everything is fine, but there was one case.
I took the order 316.453.214, they took the kettle for the gas stove in front of me, the payment by "Pay" through the terminal did not pass. After that, the buyer added "He will be debited from this card, pointing to my Visa Gold of Alfabank." A month later, I receive a write-off from the Leninsky district OPI for ~ 38 rubles (this is the same kettle). No protocols, no registered letters from anyone, none at all. It would be reflected in Belpost's NPES. Such is the theft.
The location is so-so, parking is a constant problem. There are no questions about the work of the point itself, the staff is polite, the work schedule is good.
The guys are a little shy to be polite (I don't have enough smiles, greetings at the entrance), as well as norms. I like that you can drink water (although, out of 3 visits, there was an empty bottle once)
This is trash, the two employees are probably brothers - both masters of stalling. In the absence of a queue, we had to wait more than 20 minutes. Of course, you can write off the cash register equipment that is not able to keep up with the times, but this is a completely different story.
Have time to spare, it won't be fast there.
I have never seen such points before, like Romanians prisoners), two employees, one sits the other and accepts payment and immediately issues goods, and people wait, no matter what queue
Sooooo slow. 1 person works. First, it takes 3 minutes to find the order, then it takes 5 minutes to carry it, check it for 10 minutes and pay for 5. I stood in a queue of 2 people for 40 minutes
The staff are good guys. They have never refused to help. The pick-up point is located in a residential area, you can park freely during the day, there are no queues.
Good evening !Plus, there's a lot of smartness in the house.Other advantages are well-mannered young people working according to the rules of the 21st century.Everything is fine!
Good groove. I often order through him. Unlike the marketplace, there are no long queues, torn boxes around and chaos. You can be a little more friendly with the staff at the checkout
I'm sorry, some kind of unfriendly guy is sitting at the reception. I can't tell you any other way. He barely managed to say hello. But on the contrary, he is a very friendly guy. And he greeted me and served me with a smile. And it wasn't the first time I was there, but the feelings are the same.
Conveniently located, pleasant staff, fresh repairs, water at the entrance, the cards work without communication problems. It is difficult to do more from the pick-up point.
I took it away quickly. The guys helped to put a bulky and heavy purchase in a carrier. The feeling of a constant stream of people.
There is a lot of money at the pick-up point. The counter is large.
I received the goods at this point today, the service is disgusting. The specialist working on 11/12/2022 is not the first time he gives me an order with a dissatisfied face, does not know how to communicate with customers at all, is rude and ignorant. I don't want to order something once again in the 21st century because of this.
See original
1
2
Show business's response
Vadim
Level 12 Local Expert
July 3, 2024
I often come across a situation where employees want to make a payment even before they bring the goods. It's weird. Otherwise, a convenient PVZ
Today I picked up the order at this pick-up point. Consultant Anton Glushakov is extremely unfriendly and rude, please train your staff to work correctly with clients :)
I picked up an order somehow, the consultant behaves rudely, treats everything with indifference, does not know how to communicate, the second consultant plays games.