On 12/29/24, we ordered a wardrobe, and we bought a desk from them from this collection. Today is 03/24/25, the order has not been delivered, the store reschedules the delivery date every week, explaining that the supplier is to blame for everything. On the 21st century website, the product is in stock, but the consultants clarify that if it is in stock on the website, it does not always mean that they have it in stock, but it may be in the supplier's warehouse. And what kind of suggested quick purchase can we talk about then? They mislead customers. Specifically, we were asked to choose something else. But where should we put the table from this collection, or at whose expense should we buy a new one? There is no such cabinet on other websites. We have never had such an unpleasant situation with more than one store. We continue to wait for our order further
It's been 3 years, no refrigerator, no money
Good afternoon. I bought an auto cooler in the 21st century. In 2022, it turned out to be not working. I returned it under warranty.
After some time, they bring him to me again, saying that they have a service report that he is a worker. We immediately check in the presence of 21st century employees on their own car and it doesn't work (it gives the error E1)
And that's how they've been carrying defective goods for 3 years and saying that they don't know what it's working for. They want to be accepted .We check it every time and it doesn't work.
05/08/2025 a toilet bowl (pulse) was delivered without any documents, the toilet bowl body is dirty from below, as well as a dirty bottom, as evidenced by the imprint on the foam packaging. When contacting customer service on the day of delivery, they promised to call back within 24 hours. Two days have already passed today, but there is no call. I had to cancel the wizard's call to install the toilet, as well as change my plans. Disrespectful treatment of customers and the disgusting work of the order and delivery service spoil the reputation of your store.
On 11/25/2024, we ordered gifts for the contest participants (board games, construction kits). The gifts were needed by December 3.
The order turned out to be large and the delivery was received on December 9th. After explaining the situation, the operator removed the items that were not in stock, and delivery was scheduled for December 2.
As a result, on December 2, there are no gifts and the operator's answer is: "Why did you decide that the delivery is today?". However, they took a mobile number, but no one called back.
As a result, 19 people will be left without gifts at the award ceremony.
Delivery was indicated on February 1, all plans were canceled, old furniture was removed, work was missed. I've been sitting all day, with no response or greetings. In the app, by the end of the waiting time, the delivery date changes to February 8th. No calls or messages. The day is lost, I will sleep for a week without furniture on the floor)
Disgusting attitude towards customers and no control of orders, the order was placed on April 6 on April 11, as a result, 11 write that they cannot deliver because the supplier does not have what we ordered, could it not have been clarified in a week and informed that you will not be able to deliver
Delivery was "pleased" promised from 10 to 15. At 15:23, I already called myself, they said for tomorrow. And they don't care if I can tomorrow or not. And the most annoying thing is that they did not even inform themselves that there would be no delivery. It's just half a day in the empty. And then it got even more fun. We agreed on the next day, on this day they called and said that there were no seats in the car and we had to move it again. It's been a few days, today is the 15th of the next delivery. They called and said that they could only bring half, and the rest on the 18th. In total, they had to bring the 11th, 13th, 15th part and on the 18th they wanted to bring the rest. The order was canceled.
An excellent online store for the 21st century.I highly recommend it, the client herself has been using it for years!Excellent discounts, installments.The guys at this pick-up point are excellent, they will tell you everything and help you.
I am very happy with your store! The pick-up points are always in convenient places (I moved from another city here). I ordered speakers for your computer 2 years ago, and everything is fine with them. The sound is good, loud, working properly. My order was ready on time, I was served by a calm and very polite employee. I can't help but write about it, because we take politeness for granted, we can infuriate employees, but they still hold on, try. Now, if politeness wasn't mandatory, how would we live without it?
Excellent service, conveniently located. If you have any questions with the order, you can always solve them. The staff is pleasant and polite. While waiting for the order to be delivered, you can sit on the sofas or look at the catalog on the installed computers!
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M
Level 5 Local Expert
December 30, 2024
Firstly, there are very unfriendly employees at all pick-up points (in Brest). Every time they give you an order, it's like they're doing you a favor.
But the most fun thing happened to us not so long ago. We ordered a closet. The order waiting period is 30 days. On the day of delivery, no one even called. After 2 days, we started writing to support ourselves. We got a call back and were dryly told that the delivery was postponed for 2 weeks. After 2 weeks, it's the same. Then again. As a result, we have been waiting for 2.5 months for the delivery of the paid goods (!). It makes no sense to return the money - during this time the furniture has gone up in price.
The store doesn't care about its reputation, and even more so about the concept of customer care. I strongly do not recommend contacting you.
A good point. I ordered products through them several times. Everything came on time. We were warned in advance by SMS notification. Payment in cash by bank transfer. Comfortable. The goods came of high quality. I'm comfortable near home! There are no queues. There is no parking. If only to go to the houses opposite and park there. But when something is heavy and dimensional, it's not quite convenient like that. They park by the road opposite the pick-up point. Consultants help download. Thank you.
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Nataliya H.
Level 3 Local Expert
December 30, 2024
Lawlessness!!!
On August 19, 2024, an order was placed for a bedside table. The manufacturer is Black Red White. Delivery was promised on September 27, but the delivery was postponed to a new date. As a result, as of 12/30/2024, the 21st century will change the 10th delivery time!!!!!!!!! One time! (October 6, October 20, November 11, December 2, December 9, December 23, December 30 - promises of delivery of the same cabinet, today they announced the delivery date - February 10, 2025!!!!!!). And all the same, the excuse is "the manufacturer postponed the deadline.
" THE ORDER WAS PLACED IN AUGUST 2024, AND THE DELIVERY DATE IS SET FOR FEBRUARY 2025!!! ON ONE UNFORTUNATE BEDSIDE TABLE! At the same time, from September to December, the 21st century periodically offers this cabinet for sale again. Why mislead customers and allow them to place orders for it if the previous ones are "not closed"? How does the legal service of the 21st century work in the direction of forcing the manufacturer - BPW to fulfill its obligations to produce the ordered goods in a timely manner? Apparently, NOTHING! I think that the organization that owns the 21st Century online store is not inferior in terms of the number of relevant services and staff, financial and commodity turnover to its counterparty, BRW. Why is BRW so negligently allowed not to fulfill contractual obligations, which in turn is gaining orders from other buyers on a scale without fulfilling orders from previously submitted applications from previous buyers?!
There was a calculation for this bedside table, the room was designed taking into account the size and color of this bedside table! As a result, if you refuse, you need to invent and change something in the room. Also, prices have increased for almost six months and if you buy something in return, the purchase will be at a loss!!!
The 21st century should take effective sanctions measures against partners who violate the terms of contracts, and not feed their customers with promises!!!
An excellent online store. The choice is huge, there are promotions, delivery anywhere! There have never been any problems with delivery, but deadlines have often been postponed lately. The service at the point is good (purely human factor, the mood of the managers)
I bought from this store a lot and often. I definitely recommend it, they are very reliable in terms of warranty, refund, bought a defective battery, took it for examination and changed it, the shelf in the children's desk was mixed up, contacted the supplier, apologized and brought a new one with free home delivery, the same story with the shower cabin. I am also pleased with the constant promotions and bonuses for purchases
It's crowded on sale days. Convenient location, there is not enough parking during rush hours, the staff works quickly, there are some questions about the work of the store itself, but in general it is normal.
It used to be fine
And now it's like only relatives are sitting in logistics
Constant postponement of order delivery
From May 2024, each order is postponed for at least 4 days
And sometimes they are postponed 5 times and as a result a month of delay
The online store is great in itself. But here is the pick-up point. The work is absolutely not organized. Two employees are working on the refund, while a huge queue is forming for the issue. You can somehow make one for a refund and the other for an issue
I often order goods and pick them up from this service, I like how they are served, quickly and efficiently, they will always help bring the goods to the car. Many thanks to them
A good online store. Available products, there are always discounts. I constantly receive SMS messages about availability and discounts. It feels like people know their job. Thanks
There is a place to grow. In principle, everything is fine. Sometimes installments are not installments, when you buy with installment cards, some discounts do not apply. Installments can be with pratsets. Read carefully. The delivery is super. I ordered mattresses, even the car can be seen where it goes around the city and the queue is written - 21st century)))👍🏻
I purchased a felisati saber saw in September 22. Used a maximum of 5 times. As a result, there was a knock. You can say a disposable product. The warranty is only one year, although in the documents for the Russian Federation the warranty is 2 years. I bought it on September 9, but it broke on September 20. It's a pity that I didn't use it more often. By the way, I bought a TAB battery before that, died less than a year later. Sold a three-year accum, did not pay attention to the date of manufacture.
We bought a TV back in 21 years, we still can't achieve results.Stripes appeared on the screen, i.e. the matrix is not working properly.Somehow we managed to get the TV taken away for diagnostics, because the warranty card for service has expired, but as it turned out, there is simply no service at such an address in Minsk!They took the TV away on June 25, 2023 by courier, the maximum period is 2 weeks for consideration, but almost 2 months have passed, and there is no real result.The operators are calling and that's it.
I did the delivery of large household appliances to the house. The promo code was not used in the order, but the guys promptly resolved this issue on the call and everything stated for the promotion was reflected in the total amount. Thanks to the guys for the delivery and a quick solution to the issue.
I have been cooperating with the store for more than 5 years, I always had pleasant impressions. Keep up the brand, I definitely recommend the 21st Century!!!
They sold an item of inadequate quality. The product is defective. They claim that it is in good working order, but only verbally. They do not give a written conclusion. They cannot demonstrate "serviceability"
I ordered a pencil case, and it came with a curved facade. No one wants to hear anything. One-way communication. Sorry, you will be contacted... And silence
Online store. The pick-up point. There are questions about the quality of some products. The store does not monitor the quality and does not give a mark-up to the quality of the product. Sells everything in a row without regard to quality. If I were in the place of the leadership, I would think about it. At least I marked the quality level so that the buyer would take this nuance into account when buying a cheap product.
I bought a TV on Android. I haven't checked yet, they gave me three days. I hope everything will be fine. The point of issue of norms. Recommend. Quickly, without delay.
Convenient location, excellent service (of course, it would be possible to make the room more comfortable). There is a place to wait on sofas, but there is no separation of the goods acceptance zone from the entrance / and the queue of those who came for orders
I have made orders on the site many times 21vek.by . And I advise everyone. It is very convenient- a huge range of products, you can find almost everything... if you doubt something, qualified consultants will help you with the choice. Prices are lower than in regular stores. There are often promotions for a different range of products, which is also pleasing ...
The service is at a high level!!
A convenient application, a reliable online store, I bought from them several times - there were no questions. A large selection of goods, delivery on time. Fast and courteous service in the store. I am glad to have the opportunity to pay with an installment card, there are often discounts.