I want to share an extremely unpleasant situation that I encountered when trying to purchase a refrigerator of your brand.
Yesterday I spent almost the whole day trying to buy your refrigerator. It all started with the fact that I started looking for phone numbers that could be used to check availability and make a purchase with a guarantee. Surprisingly, none of the numbers I could find on the Internet were active—no one just picked up the phone. This continued until 12 p.m.
Later, I wrote to the official chat on your website, where they gave me the phone number +998555005255. It was with great difficulty that I managed to get through to this number. The girl I was talking to suggested going to the Telegram chat +998994448725, where we discussed the appropriate model and agreed on delivery on the same day. The conversation took place around two o'clock in the afternoon, and the employee confirmed that the delivery would be within a day.
However, by five o'clock in the evening, I realized that no one was even planning to bring a refrigerator. The girl in the chat stopped contacting. She didn 't reply to the telegram . I started calling all the numbers again, but no one answered. One of the employees I contacted yelled at me, saying it was a service center and they had nothing to do with sales or shipping. The question arises, what is the schedule in the company if at 12 o'clock the phone is not picked up YET and at 16:30 all phones are unavailable?
As a result, I spent two hours of my time fruitlessly trying to figure out if the refrigerator would arrive at all, and ruined my day. Such an attitude towards a client from a well—known brand is simply unacceptable.
Thank you, Samsung, for demotivating me to purchase your products. After such a "service", the desire to cooperate with you has completely disappeared.