I ordered a video review of a brooch from this store, I liked the brooch, asked to postpone it in order to redeem it on the same day.
When she came to get the brooch, after examining it, she saw that it was dirty (in the hollows of the leaves), which she informed the consultant, she replied, "Well, she just lay there for a long time." I asked how it could be cleaned, I was offered to buy a remedy so that I could clean it myself))
When I said that I did not want to buy a dirty brooch, they answered "Well, whatever you want."
Service class. I recommend it, of course.