We ordered there once and were pleasantly surprised, it was delicious, although the price tag is not the lowest, but it's worth it, good service, very nice staff in the support chat, but unfortunately, disappointed
We ordered there often, a check starting from 100 rubles, it was good, once better, once a little worse (weekend workload, I understand everything), the desire to remain a customer remained, but the last 3 orders..
I immediately got a piece of film in one of the rolls, I took a picture right away, we wanted to send it to them, but in the end we didn't even write about it anywhere, because well, sometimes we're all people, we get tired, we can't keep up.
In the next order, there was frankly rotten squid in one of the rolls, we informed the restaurant personally about this, so that no one else would have such situations, a simple apology would have been enough for us, we did not insist on any discounts, extras, etc., and did not even stutter, but the restaurant itself offered us a 50% discount%,a free set, the same one that had a ruined roll and their signature roll as a gift on the next order
When the company decided to place this order with all the "apologetic" offers of the restaurant, we ordered only one set, because we were promised all sorts of extras, they promised and did not bring, only a discounted set and additional sauces, they answered on the phone that "sorry, your extras were accidentally given to another customer",when we explained that if we were initially told that we were only ready to provide a discount, we would simply place a bigger order so that everyone would eat, to which we were told that the cafe would not have time to do anything until 22:00, let's bring everything to you next time (pre-order for 21:15 was placed at about 5:30 p.m., they arrived at 21:40, but it was also nonsense, Saturday, but after the whole situation it also left a residue), in the end, everyone was angry and hungry (thank the dumplings)
In the Viber chat where I also described the situation, they replied "Sorry, they didn't follow up"
, We apologize, but the desire to order again,Alas, no
Let's start with the delivery, the wait is two hours, an hour and a half later they called the number, the girls got their bearings, said that the courier had already left, would be there within 20 minutes, after which they waited another hour, when asked by the courier why the delivery was delayed by half an hour from the promised time, he replied that the order was the last, the girls did not They warned me. The answer is completely incomprehensible. No one answered the phone, they work until 22, and the order arrived later, respectively, and we couldn't reach anyone. And actually, to be honest, we doubted whether our order would arrive.
Accordingly, the impression is no longer very good. But the most important thing is the food
The order included Tom Yam soup, Sinatra Sushi Set and two nut sauces. Unfortunately, one sauce was not delivered to us, considering that the order was not small. Tom yam soup should be spicy, usually when ordering at TokiNY, the soup was spicy and very rich, but the soup is just about nothing, there is no question of any spiciness. You can decide for yourself here. There was still hope for sushi. But there is also a huge disappointment. Sushi is tasteless from the word at all. I especially disliked the Mussel Takuan roll and Philadelphia with a Pear. There are very big questions about the freshness of these rolls.
That's how it is, decide for yourself, but we, very hungry, waited for more than two hours and were very disappointed in the food, although I remind you that the order is not small, and one sauce was not delivered yet.
We came with a friend specifically to this place to try sushi there, because we heard positive reviews about them
As a result, we never managed to try sushi, because when we entered the hall, we were met by a girl behind the bar who said that if we wanted to place an order in the hall, the waiting time was 1.5 hours, because they are now working on delivery (the hall was empty and there was no one else there) And there 's no point in waiting for us
I was shocked because we were going specifically to this institution, and we were "rejected"
like that, the sediment is unpleasant and there is no desire to visit them anymore