Currency exchange in the Expobel shopping center does not appear on the cards, so I am writing here. 03/15/2024 I came to this exchange office to exchange currency. The monitor with the courses did not work, but there was a barely noticeable piece of paper in the left corner and everyone who wanted to know the course came to the window where the person was served. I consider this to be the absence of such a thing as "banking secrecy". Before me, my grandfather bought currency in the window, who was very polite, but did not hear well. A boorish employee at first yelled loudly at him, then when he asked again the course, she said that she had already told him, after the operation, the grandfather asked to change a bill of questionable quality, in response, another scream! When I started to exchange currencies, I did not hear the words of greeting from the employee and she was in a state of "you all owe me here"! I will ask the bank administration to train the staff, because people bring you money, and do not take it from you. People like this cashier have no place in the service sector, rather they need to look for another job!
Very slow support via the bank's website or a third-party application (telegram), you have to wait 40-50 minutes for basic questions about payment cards, and you send the question as if into the void, you are not asked to wait, etc., they answer reluctantly, interrupt the dialogue unilaterally, they can ignore the question altogether.
I think this is all due to the fact that they are sitting incognito (when asked to give their full name to whom I communicate, ignore.), there is no system for evaluating the quality of service (note to management)
The central office of the bank is mainly served by legal entities. For individuals, only one or two employees work, and it happens that they do not have the necessary cards. They are sent to a nearby shopping center - there are several employees working with individuals, and they have cards.