Queues, burying the window in front of your nose for a break, with the second one not working, there is no comfort for those waiting to see a specialist - standing near the cash registers in the aisle of a hypermarket for 15-30 minutes is such a thing... Customer focus is at zero. The ATM for depositing funds is very often full and does not accept payments. In short, it's time to put things in order there, everything is running. It's not something that can't be fixed. This is exactly about the relationship to the client.
Two cash desks for payments and currency exchange. One for the reception of phys. and legal entities. The staff is friendly, smiling, pleasant. Waiting time during rush hour is about 10-15 minutes