The following is my impression of everything described:
"We bought a mattress, it turned out to stink. Sellers very politely feed 'breakfast' that: but we can't pick up questions with the car yet, but send a photo / video, and we discuss with the head, etc.
When selling, they do not say that the user manual specifies a period of 14 days of potential stink. By the way, you will only find out about the existence of the manual when you open the mattress package. At the same time, they refuse to take the mattress as an unused thing, because you opened the package and decided to ventilate it.
I regret wasting my time on them.
At the end of the return period (14 days), finally, the 'head' can contact you and 'will want to help you solve the issue' it turns out that now you have to prove to him with the help of an expert examination that the mattress stinks, and the mattress has been lying dead weight for how many days, it is ventilated (we must pay tribute, according to personal feelings, on today, it is already possible to stay in the same room with a mattress).
A very "cool" situation as a result of which I no longer want to have anything to do with this company.
If I found myself in a potentially similar situation, I would immediately turn to lawyers, did not believe promises to contact a specialist, etc., saved time and nerves.
Alternatively, sign the acceptance certificate after the film is opened and you can smell it. "
Decent furniture. Conceptual solutions. Exclusive offers.
In general, there are not many similar options on the Belarusian market.
I recommend visiting and getting advice on the spot. You will definitely be offered several solutions.