I DO NOT RECOMMEND USING THE SERVICES OF mtbank FOR LEGAL ENTITIES!
Payments from other countries, from the EU, cannot be received. Bank employees say that payments always take place and this is a deception. The bank's employees systematically mislead and suggest performing actions, connecting third-party services that do not work as follows from the information provided by mtbank. It wastes customers' time and money! Daria Yemelyanova and other bank employees have virtually no information at all. They have one answer: there are no restrictions on our part, which means that the payment is being processed)))))
But it doesn't work that way))))
The ticket was placed in the queue at 14.02. The ticket office opened at 14.45 (the second one is not working) and only legal entities who worked with specialists are called.
What do I have to do to get into the cashier? I've been waiting for an hour and a half. I think it's faster to open an individual entrepreneur and get to the cashier through working with a specialist)
It's big, and for me the most important thing is that there is a terminal for updating data from the id card. It is located in the center of the waiting area. This is a laptop with a reader. There is no need to sit in line. Anyone can come and sit at it.
A good bank, of course there is little parking, very much, but the bank is good. Sometimes, of course, you hang for a long time, in my opinion, all the processes take a long time, but maybe I don't understand. In general, it's not bad
They work slowly in comparison with other branches of MTB banks. I sat for an hour waiting for a queue of 2 people in front of me for a card transaction and did not wait for my turn, while in another branch of mtbank, waiting for the same operation with the same number of people took no more than 15 minutes.
While waiting in line, he let his beard grow. And so far, not even one person has been served at the checkout in 30 minutes. Why build a bunch of cash registers if one works, and that one is slow?
I would give two stars if they gave out anti-wrinkle products at the entrance.…
I am a citizen of the Russian Federation. The card was issued quickly, used for two years, but then blocked without explanation. The money was given from the account only after threats to call the police.
The guys are friendly, but they're awfully slow. It is very difficult to do everything online, if you apply for some kind of service, keep in mind that you need to invest a lot of time. I sat for 1 service for 1.5 hours, I was late for all further meetings.
There is a 24-hour ATM at the branch, where it is convenient for me to withdraw money at a time when the branch itself is not working. However, during December 19.20 and December 21, the ATM for some reason did not issue money (it may not have been refueled), I had to specially come back during business hours and contact the cashier to withdraw money from the card. There are no complaints about the cashier's specialists - they were served quickly and efficiently.
However, I ask you to draw the attention of responsible persons to monitoring the operation of the ATM.
I visit quite often, in order to solve credit card issues, I have to wait in line for a very long time, and they still do not fully explain the information, it seems that the employees themselves do not know the product well.
A great bank. Polite staff. Almost in the center of the city. Parking is too small, there is not always a place to park. There is an information kiosk.
Fast service. I liked everything! Upd 14.09.2023. The staff in the department for legal entities are very friendly, polite, served even at the beginning of lunch. Thank you very much 🤝🏼
Both as a legal entity and as an individual, they will accept and quickly prompt and tell you. It's a good place and the bank is good, even if it's tricky - it has some chips
Very convenient location. A comfortable waiting area. There are charging and sockets if you need to recharge your phone/laptop. The electronic queue is like everywhere else. There is an ATM and an exchanger. The service is fast. I'm happy with everything.
The service is good, but we've been doing equaling for a very long time for a month now, even though they do it in a week, I'm shocked
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Станислав Рыжковский
Level 11 Local Expert
September 3, 2023
Not guys, I held on, I voted for you for the bank of the year, but:
The attitude is bestial, if you need it, you chatter incessantly, and if the client needs it, then you are not there..... You don't go to a meeting with a client, the system decides everything....... I have been using your services since 2015, I advised everyone, but now the service is the bottom....
How can I, x card - nothing has changed, I can't pay in any store, quest - not enough funds - ATM - cash...... Thank you for helping me make a choice in The benefit is not for you!!!!!! Service in the malinovka bottom department. ..... Unfortunately. The bank has gone bad
The attitude towards applicants is like cattle and as filthy as possible. All thanks to HR volkova angelina. Perhaps for this reason, the quality of the bank itself is one of the worst
I didn't expect it. I came for help. She served 2 hours. Only one individual service specialist worked. The other 4 or 5 legal entity service specialists were sitting, and, sorry, just *laughing* without clients. When an elderly woman approached one of them to ask why one specialist was working and made a remark to them that they were sitting and laughing loudly, but in fact there were many individuals and one specialist - no one answered anything. But when the woman left, her loud discussion went to the floor.the audience with laughter and sarcasm, how "stupid" she is, etc. They discussed and laughed so much that it caused shame for the officials. One of these specialists (initials on the plate) Natalia Krasikova. Are these specialists? There are *mares* sitting , laughing and shitting people. What is this attitude? A lot of people couldn't stand it and just left.