Geely Atlant-M
144 reviews
July 15
A great salon. Everything was told and shown, without fuss, the guys did well
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October 28, 2023
I recommend bypassing Geely Atlant-M side. I didn't think that there were still large companies in Belarus that work so unprofessionally.
Briefly my story.
On 06/22/2023, a preliminary contract for the purchase of a car was concluded. At the time of his conclusion, the model I was interested in was not available. Having signed the contract, Atlant-M Borovaya Auto Center LLC assumed obligations to sell me the goods (the brand, model, color and equipment of which were prescribed in the specifications to the contract) until 09/22/2023.
12.09.2023 I myself called the sales manager who oversees me. She reminded that the deadline for fulfilling obligations on the part of the company expires in 10 days. In response, I heard that I was not in the distribution of the next two parties coming to the salon. By the way, they were both expected after September 22. After my indignant reaction, the manager said that he would try to "resolve the issue" (at the expense of another buyer, apparently), but not before the beginning of October. Further, during the conversation it turned out that the brand and model would be different, which the manager knew at the beginning of July, but decided that it was completely unimportant to me, as a buyer, and did not call. Then, for 30 minutes, I listened to how difficult it was for him to work, about the incredible workload and that I should (literally) just "understand and forgive". As compensation for more than three months of waiting and uncoordinated replacement of the car, it was promised to try very hard to find some mats for me.
I decided not to take my money to Atlant-M and terminate the contract. If at the stage of sale there is such a disregard for customers, then I'm afraid to imagine what happens after the transaction is completed. There is a feeling that when a warranty case occurs, it will not be easy to achieve something. How difficult it was to return the money deposited as a prepayment when signing the contract. The manager not only did not contribute to this issue, he did not delve into it in principle.
I had to write to the head of the sales department. The manager's approach to resolving the conflict was also completely unprofessional. I didn't need promises to punish a negligent employee to the fullest extent. The position of the head of the sales department implies: planning the work of the department, possession of information on the supply of goods (in particular, initiating the timely termination of contracts for a model that is being discontinued and ensuring the fulfillment of already signed contracts), training personnel in sales techniques (especially the stage of working with objections), etc.
In general, the company has over than to work. Professionalism and customer orientation still leave much to be desired.
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October 26, 2023
I express my great gratitude to Alexey Chernichko! Helped, showed, told!
When buying a car, I prepared all the necessary documents and professionally told the next steps!
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1
August 19
I wanted to sign up for the service, I called the call center more than once, they said that everyone was busy and they would call you back, as a result, no one called back
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March 23
Some advantages. All are qualified specialists, correct, sociable and very fast. The service is at the highest level.
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February 4
Good staff, excellent service!)
Everything is wonderful here)
But the location is not very convenient.
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2
November 16
Excellent consultants. It was possible to carry out a test drive of the car of interest without recording.
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December 11
It is warm, cozy, the staff is friendly and friendly
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January 22
A good car center, decently comfortable, friendly and good staff, provide all the necessary and comprehensive information.
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December 13
I passed THAT 4, many thanks to the manager Dmitry. Everything is clear and with understanding!
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January 20
I was passing THAT. They promised to do it in 4 hours, but they managed it in 6. At the cash desk, where it is necessary to make a payment, they take a commission of 3 rubles. They could have offered free coffee for 6 hours of waiting, but no. Sit and wait. You can watch on the TV how the repair is done.
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April 21
I went to see a used car... The car itself is terrible. I understand that it is bu, but you also have your own service station, which can bring the car or, at least, do pre-sale preparation... The manager doesn't care if the customer buys a car or not...
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November 17
Ask the cost of the service in advance, the oil level in the automatic transmission was measured and the shares reached the level of 22 rubles
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April 27
The service is good.Vadim Grib did everything he needed to do.Good communication, answered all our questions.There was no dissatisfaction. A pleasant employee and (probably)He knows his business.Thank you.
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2
August 26
It's all good.
Asr is fast, it's even a pity that it's so fast in the heat. 🙂
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1
August 28
Good service, friendly staff. It was necessary to urgently go through the first ONE, we entered the situation)
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May 31
The other day we bought a Belgee X50. Vadim and Daria, you are specialists who cope with any tasks and problems. The salon is excellent, the attitude towards customers is at the highest level. Thank you for the excellent and very long-awaited car, good customers to you! Gomel.
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March 17
It's terrible, the emotions are only negative. We wanted to buy a new Jeep with a replacement trade-in for our used car. They rate the car exactly as the minimum payment, 40 percent for the down payment. They absolutely do not pay attention to market prices, the underestimation of the cost of my car, according to their estimates, was about 40-50 percent of the market price. I agreed to take off 10 percent of the market, but that's not enough for them.
And in the new Gili cars there are not even mats, you will have to buy them separately.
If you go to buy a new car with money, you may not have any negative emotions, but if you go through a trade-in, think 10 times. It is better to wait for your buyer on the market, through direct ads, than to give away your car on the cheap!!
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2
June 21
Thank you very much to manager Andrey for his work! A cool manager!
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October 9, 2023
For twenty-five minutes I examined the car on my own, not a single manager came up. Apparently they feel very well and there are enough sales, since they do not consider it necessary to pay attention to a potential buyer. So we will buy in the salon where we are interested in each client.
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5
June 27
I don't recommend it. The sediment remained. You will not see the car being repaired, for some reason it is rolled back to the Mazda center.
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1
October 4, 2023
The worst service of all the salons that I visited. The managers are not interested in selling, every word had to be pulled out, the test drive was immediately refused, even though each of them was just sitting at the table, and the cars on the street were free. I don't advise anyone. We came to another dealer, told them everything, showed them and immediately conducted a test drive.
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6
November 6, 2023
Very bad.
Scheduled maintenance for 12000 3 hours, just fantastic. Considering that the manager promised 2.5 hours maximum, and I warned, I need to go further on business.
Another point about which they do not warn in advance, payment for services with a commission of 3 rubles, or in a neighboring building without a commission, take into account the possible queue.
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January 15
Everything is clear, without feeding breakfast, special thanks to the manager Artem Volchek, a professional in his field 👍
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December 5, 2021
Everything is fine. Very attentive, competent, courteous staff. Pleasant service. A good service department. Everything is clear, according to the time. They adapt to each client. Of course, everything is expensive, both cars and maintenance. But you have to pay for the service. Very tasty coffee. A comfortable waiting room. The scoreboard shows where and when the car will be released. Thanks for the work
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April 28
You call their service, they say that a specialist will call you back soon. You wait half a day, you call yourself. Then it turns out that it is impossible to sign up for the service in the next 2 weeks, but I just had to change the wheels, which they also have in storage.
But even with such a workload, they continue to advertise their own tire service and attract with promotions. Why, if they can't even provide a normal level of service to their loyal customers?
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April 24
The best service station in Minsk. There are always adequate staff who will explain everything.
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1
November 20, 2023
I was recorded through the website for the test drive of the car. Upon arrival, the manager did not see the recording. There may be some failures in the software. Nevertheless, a test drive was organized for me. Thanks a lot to the manager for that.
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1
October 12, 2023
Horror! We did IT in August, I went to eliminate the creaking of the glove box at the same time and decided to look at the salon filter, so it was black, with yellow foliage and a skeleton of a May beetle! They didn't change it, but they didn't forget to rip off the money.
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5
December 23, 2023
The waiting time is very long, sales managers do not answer a short question, wait. I think all clients should be treated with respect and attention.
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3
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October 13
Managers are not competent in what they sell, a ratio of 3 out of 10.
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December 30, 2023
Sales are taken for a show-off and immediately offer to conclude a purchase agreement, without really telling about the car, all the information has to be pulled out. There is zero interest in customers.
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4
August 21
Nice managers! I leave good impressions.
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1
January 15
If you want to order a new car, Contact Stepan, the manager who is really in his place, and does the job 101 percent!!!!!
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2
April 22
Not being attentive to customers. Evaluation of the car at the price of scrap metal (the estimate is below the market by about 30%).
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1
October 16, 2022
Monopoly is so called in Belarusian. There is no choice , there is not much sense . Welcome, the Belarusian car business with a Russian bias in extras, for a lot of unnecessary things. The smart man of the car factory who designed the car for operation forgot to put a grid in the bumper - he is inadequate , and the dealer did a good job, he hustled for dollars. Stripping
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5
September 22
Thank you very much. Everything is at a higher level.
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1
January 1
I was lucky with the manager, everything was fine, explained everything, offered, accompanied me to the purchase)
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1
December 31, 2023
Excellent service, the staff is polite. I wish there was more parking....
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1
July 28
Polite service staff
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1
May 3, 2023
A good center. And I took cars from them and that's why I'm always here. Prices sometimes bite, but the original parts are now...expensive;) Don't break down and have good roads.
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March 8
Disgusting. Parking for a couple of places and those are occupied. The service is terrible. I would not recommend this place to anyone.
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2
August 14, 2023
Fast service. Attentive staff. Coffee and cookies are present)
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1
August 2, 2023
The attitude of some managers towards the client leaves much to be desired. Four months of waiting is something. And this is not the limit.
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7
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December 1, 2023
I'm already buying the second car from them, and other dealers don't have cars available, queues are like in the USSR 🤣
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September 6, 2023
Everything is fine, there is a place to wait for a car during THAT, you can have a snack.
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August 26, 2023
It is necessary to refine the quality of service, attention to the client is minimal. Managers often send messages from one to another, they cannot give a clear and precise answer. After 7 years of service at AtlantM, Sukharev's comparison is not in favor of Borova, unfortunately.
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3
October 25
Very slow service. The replacement of winter tires lasted almost 2 hours, instead of the stated hour
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April 16, 2021
I would like to express my deep gratitude to manager Natalia for her individual approach and huge contribution to my purchase of exactly the car I wanted.
I would like to thank her separately for the fact that she raised everyone's ears so that it would be convenient for me to pick up the car at the right time and very competently and promptly solved all issues. The car was ordered from another salon, but before buying that salon decided to put forward "new terms of purchase". Natalia helped with the car, and even the color that was needed (tugella), of which only a couple of pieces were brought to Minsk.
Definitely the best salon and the best manager 🤍
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August 30, 2021
The low professionalism of Nikita's sales manager. There were 3 times, I was always absent from the workplace by the appointed time, our time losses ranged from 40 minutes to an hour and a half. They invited us to the car acceptance by 17:00, the car was submitted for inspection at 18:30 with an explanation that they had a lot of work. There are problems with planning a working day in this place. Advice to Anastasia's head of sales department: analyze the work of your manager. In my opinion, he failed in his duties. Unfortunately, we did not get the pleasure of buying a new car, plus a defect was discovered. The general impression is that there is a lot of fuss, managers are not required, they do not have information about additional work. It was very unpleasant to hear, "we arrived on a Duster and they are pumping their rights here." This is a statement accidentally heard in the salon. P.S. we bought Atlas Pro in a top-end configuration.
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