We ordered a general cleaning of the bathroom and kitchen. We bought into a lot of positive reviews.
Orders are accepted and processed very quickly and professionally.
A few days in advance, the manager contacts you and asks if everything is in force. Customer focus is on top.
2 cleaners come to you, look at the front of the work and then you can be free for a fairly large amount of time (around 5-6 hours).
We had problems with washing the shower stall and facades in the kitchen.
Everything was washed, everything seems to be fine, but tomorrow it was a sunny day - and it turns out that the painted facades were washed with something scratchy, like the sink. It's not very visible on a wet surface, but when it dries up, it's a fiasco.
When asked in the messenger what we will do, the company just reads and does not answer anything, customer orientation disappears and ..... silence.
I'm happy for people who are lucky, but there are also stories like mine. People don't care what they clean or what they do, telling life hacks on Instagram about cleaning.
And so here's my new life hack - take a hard sponge and remove everything you see before removing paint, varnish, coating - and VoiLa, fat, stone and scale are gone.
Classic business: a beautiful wrapper, a beautiful entrance and, as in life, an ugly exit of a little brown color))))
We ordered a general cleaning, moreover, we contacted the administrator in ADVANCE to explain all the subtleties and details, where and how to clean it. We were asked to send us EXPERIENCED cleaners, as the cleaning was going to be big. Having met with the cleaners on the day of cleaning, we ADDITIONALLY conducted them around the apartment, stating all the requests and requirements BEFORE starting work. After the time expired, the apartment was rented at about one o'clock in the morning and in a terrible, dirty condition (photo attached). After our indignation, we agreed to come and continue cleaning the next day. One of the cleaning girls apparently had no experience at all in cleaning (wherever she cleaned, there were stains, grease and dirt and had to be cleaned again), nor in communicating with clients (behaved unfriendly, even rude). The dirt was not cleaned in even the most easily accessible places: with them, we had to take a damp cloth and run it over the surfaces to remove dust, showing that they had not been cleaned there. We will never order freshroom services again.
I rarely write bad reviews, but I can't pass it by here. I ordered cleaning in the apartment I was moving out of. There is no furniture at all, except for kitchen cabinets and a chest of drawers. Firstly, we agreed at 10.00, the cleaner was HALF an HOUR late without warning, I had to call myself and clarify if everything was in force at all. I have clearly calculated my time, there is a truck under my house and waiting for me to transport things, as a result, I had to overpay the movers because of this situation. Secondly, the cleaning took 6 hours!!!! In a one-room apartment without furniture!!! There was no general cleaning, but I paid for the cleaning of the balcony and the window in the kitchen. The balcony was not cleaned, the windows were not washed. By 4 o'clock the landlady of the apartment came, and the toilet and bathroom were not cleaned and the corridor too. This is for 5.30 hours!!! I do not know what I paid for
Today we did a general cleaning in a stone hill in a 1-room apartment.Olga and Vera thank you very much.A little expensive, but very high quality considering that the apartment was run.Previously, we used another cleaning company, but now we will switch to this one.We hope that all the specialists in it work like these two.
Thank you so much for the cleanliness!! Many thanks to Vera! Excellent quality window cleaning work. Very professional, just perfect! Thank you and I highly recommend it!!
I ordered a general cleaning of the entire apartment. For a second, 600r is very expensive. I'm still cleaning up after them, they haven't even wiped the TV, and I'm generally silent about the dust on the coffee machine and other devices. I had to go and poke at the acceptance for another hour of work, for example, the tile at the door, the bathroom is dirty, the map on the wall is dirty, the children's bed in the form of a house with boards is all in dust, even the shelf above the bed and so on. The cleaner complained constantly, I had to ask them to do their job. By the way, even washing or steaming curtains during general cleaning is not included.
I will never contact this company again.
My first experience working with a cleaning company was a success. The result is excellent. I am very grateful to the girls for their cleanliness . It's so nice to go home and plunge into the freshness, and not step on another crumb or a clump of dust. Thank you for your work 🙏
I ordered a thorough floor cleaning in Gomel + just cleaning the house
I consider the service unproven, because for 320 rubles they wiped the floor with a mop without even vacuuming it. Garbage bags were left on me, things remained scattered and so on
Cleaning in Gomel is much better.
For the unproven service, the manager did not immediately respond to me at all, and then offered a modest discount on the subsequent order, which of course would not be. Horror.
The first impression of the service is just terrible, and they also explain to me that the cleaner is studying and so on.... Not in my apartment. And if so, then through a refund for an unproven service
Wasted time and money
It's more fun with Mr. Proper, and twice as fast with Freshroom!
Everything went at the highest level: the master arrived on time, inspected the furniture and began to make Frankenstein presentable, managed in less than an hour, there were no chemical smells left after...
Oh yes, I almost forgot, the master behaved very delicately and attentively towards the sofa as if he was preparing to protect it with a signal with a ribbon so that no one else comes near it, well, or put it up for auction, at least.
In general, I am very pleased with the work done!
FRESHROOM you are the best!
I want to express my sincere gratitude for the wonderful work you have done in our apartment.
From the very beginning of our cooperation, your team has shown a high level of professionalism. All our requirements and wishes were taken into account, and the result exceeded our expectations. (I'm talking about windows, washed perfectly!)
The girl Matyuk A.A. did an excellent job of cleaning the apartment. Every room was neatly cleaned, and the floors were shiny.
In addition, I would like to note your respectful attitude towards us as customers. Your team is always ready to answer all our questions and take into account all our wishes. We clearly know that we are in safe hands.
Thanks to your help, our apartment has become perfectly clean!
Thank you Freshroom, you 🔥🔥🔥
The first time I called a cleaning company. Friendly specialists. We did a dry cleaning of the sofa and armchair, telling how it is carried out. We did a general cleaning of the kitchen and bathroom. And it would seem that everything is great, BUT the whole IMPRESSION was spoiled by the BREAKDOWN of the switch in the shower stall and the handle on the shower stall. And those who did the cleaning didn't even consider it necessary to report it. I found it a couple of hours later. As a result, the REPAIR of the mixer in the shower cabin cost MORE THAN THE CLEANING ITSELF!!!!
A VERY HIGH LEVEL OF CLEANING!!!
NO APOLOGIES, NO COMPENSATION. .
We are absolutely delighted! We called a cleaning company for the first time and did not lose the choice. 5 stars out of 5, definitely.
Moving is stressful and tedious, and it was decided to call helpers at home. I studied the reviews for a long time and my choice was made in favor of the cleaning company Freshroom.
I left a request for cleaning the apartment and dry cleaning the furniture. The receptionist contacted me right away. She was very polite, explained everything, we discussed all the details and agreed on a specific date and time. The best part is that if you call on Thursday or order cleaning for Thursday, then you get a good 15% discount.
Specialists Maxim and Vera arrived at the appointed time, were very friendly, took into account all the wishes. Maxim cleaned the furniture so well that it visually acquired a new and neat appearance. And Vera is just a fairy of cleanliness, she did her job of cleaning the apartment so diligently and painstakingly that not a speck of dust, not a speck, not a speck can be found.
Thank you for the excellent work and professionalism. We will definitely contact you again and will be very happy to recommend you to friends and family.
The company is great. The first time I called a dry cleaner and did not regret that I chose this particular company. The specialist is excellent, friendly and has done his job well. Thank you for responding to my application very quickly and being able to come on the same day. Special thanks to the young man who performed dry cleaning. A very kind, friendly and sociable person. I will definitely contact you again!
I used the cleaning services for the first time and, after this experience, I doubt that I will use them again.
The first "cleaning after repair" took place on April 5. The cleaning results, to put it mildly, were not satisfactory. Dirty floor, stains on the doors, no wet cleaning and, unfortunately, this is not the end. It was decided to call the manager and ask questions about the quality of cleaning, for which, by the way, we paid 450 Belarusian rubles. The manager apologized very much for the current situation and offered to change rooms for free on April 9th. This calmed me down and I expected that this time the result would please me.
The same specialists were sent and the woman began to tell us that the tiles in the bathroom are not washed, because "apparently they bought the cheapest one." For me, of course, such information became news and I did not understand what it was about at all) By the way, the shower system rusted after the first cleaning (I attach photos before and after). The second time, the floor was washed without white stains, but the doors and doorways, along with part of the kitchen cabinets, seemed to be untouched until they were pointed out during the second cleaning.
Unfortunately, I no longer want to contact this cleaning company from the word at all. When applying for cleaning services, you expect that professionals in their field will come who know how to wash matte surfaces without streaks and remove any level of contamination to the maximum, but you only get excuses why it cannot be washed and accusations of cheap materials. Turning to the Freshroom team, I would like to say that having adequate and pleasant managers is very good, however, you should also not forget about good cleaners and, setting such a price for your services, be kind to provide these services efficiently.
I practically do not leave reviews, but in this case, apparently, they will come. The manager misleads (consciously or not) about the package of services provided. The Clinners openly go into conflict. The experience, alas, is depressing.
I ordered the cleaning of the kitchen and bathroom for my mother.
I didn't get a discount, although they have discounts on other things and on Thursdays until December. So a young girl came with one bucket, rags, a mop and three bottles of remedies. Without a stepladder and a steam engine. I immediately stipulated what to wash (kitchen: countertop, apron, cabinets outside, oven inside and microwave. The bathroom has cabinets outside, plumbing, bathroom and sink, mirror and tiles to wipe. There is a bathroom and a tile in the toilet.) They announced the price and said that the kitchen was freshly cleaned, and the toilet and bathroom were general. One person will come to do the work and it will take 3-4 hours.
Mom rated the cleaning well. But when I arrived, I saw this: the apron, cabinets (doors) and sink were washed. I washed the microwave outside and rubbed Dasha that I had erased the paint near the handle. I didn't even take the oven, the refrigerator only had walls, because I didn't get to the top. I wiped the cabinets on top, but the sticky layer remained. The grease splatters on the apron and the bottom of the lockers remained. I washed the floor and the window sill. I wiped the tiles in the toilet, washed the toilet, and I'm not sure what I washed the plastic back wall because there is dust on the counter doors.
I washed the mirror in the bathroom, like the sink and the bathroom (but they didn't shine at all like they were washed), the plumbing was dirty and the floor under the cabinets was not washed. I washed the hood from above, the grilles had to be washed themselves.
When I showed the photos to their administrator, they offered to send the same girl to fix it. My mother refused their services because she was disappointed. To which they offered me a 20% discount on the next cleaning. I refused.
I'm waiting for the company, because the work is not done. But they probably aren't going to. I will add a review after their conversation.
P.S. Mom said that the girl came to her as a student and she worked in this company for 1.5 months.
I do not recommend it!!!
Marina was cleaning my house today. Thank you so much for your work. Crystal clear! the speed of cleaning was also very pleased.
I would also like to thank Pavel separately for the excellent work done with our sofa, it was so clean only at the time of purchase :)
Выбирала компанию для генеральной уборки кухни из ~ 5 компаний, во Фрешрум подкупили очень быстрые ответы администратора и цена со скидкой ниже, чем у других. И не прогадала!!
За 5 минут до назначенного времени персонал был у двери, девушка Алина весь рабочий день убирала кухню (застаревший жир на панелях, духовка, вытяжка, засохшая грязь вокруг мусорки, за плинтусом под шкафами) - убрала оооочень тщательно, учла все просьбы, всё достала и аккуратно поставила по местам! Отчистила также пятна на дверце холодильника, которые до этого не смогла убрать я сама. Деревянные панели от химии не пострадали.
Я свою кухню такой чистой не видела вообще, кажется, 17 лет назад заехали уже после бабушки )))) Я еще неделю искала "косяки" на всякий случай - не нашла ничего, стоящего упоминания! Огромное спасибо!
Одновременно я заказала химчистку ковра и дивана: второй мастер справился быстро. Не все пятна с дивана полностью убрались, но и дивану 30 лет уже :) Запаха химии не осталось, всё хорошо.
Буду обращаться с удовольствием!
P.S.: один юридический нюанс (почитайте оферту на сайте): принимает заказы Администрация, но "Исполнитель – физическое лицо, оказывающее Услуги", и "11.1. Все права и обязанности по оказанию Услуг возникают исключительно и непосредственно
между Заказчиком и Исполнителем." и "11.3 Администрация не выступает в качестве стороны спора, связанного с оказанием,
неоказанием Услуг, получателем или адресатом соответствующих претензий, требований."
Выходит, пока всё хорошо - всё хорошо, а если что не так, разбираться надо будет напрямую с исполнителем-мастером, контактов которого у клиентов даже нет...
Но пока всё отлично, надеюсь, до пунктов выше ни у кого дело не дойдет :)
Excellent cleaning company! The administrators react quickly, the prices are excellent, the quality is perfect, everything is clear on time, the guys are polite and neat. We ordered cleaning of chairs in the office and a sofa with chairs at home. Very satisfied. We will recommend it to friends!
Прекрасная компания, мы работали с клинером Ольгой
Санузел просто блестит, все труднодоступные и сложные части теперь чистые!) Ольга приехала вовремя, за 2,5 часа справилась с работой, всё очень приятно и аккуратно. Мы думали, что многие загрязнения вообще не отмываются, но Ольге удалось!
Спасибо ещё раз за быструю коммуникацию, доступные цены и профессионализм!)
The only thing that has no questions about cleaning is the windows and a well-cleaned floor.
There was dust on the walls that had to be removed, a dust raid on the plumbing, apparently it was too lazy to climb higher, they did not consider it necessary to open and remove the sink at all, only superficially. It is unclear what she paid 650 rubles for. Probably for the broken mirror on the wall. Which supposedly was already like that.
Just without words, I will add only one photo.
A master was invited to dry-clean a large corner sofa and an exclusive rare set of furniture from the 60s. The job was done perfectly. The master is intelligent, with his slippers)).
See original · Русский
Show business's response
Д
Дарья Клименко
Level 7 Local Expert
May 13
I have been using the services of this company for 2.5 years now. I am always extremely satisfied with every clinker. The ideal frequency after each cleaning is guaranteed. They will always choose a convenient time and day for cleaning. They treat all furniture and its surfaces carefully.
Выбрала клининговую компанию по отзывам знакомых и не ошиблась!
Качеством уборки и сервисом довольна на все 100%. Заказывали генеральную уборку и мытье окон.
Девочки убрали все, что нужно и даже больше!
Окна чистые, подоконник чистый, рамы тоже почистили.
Пыль протерли везде, где нужно и не нужно))
Кухню свою вообще не узнала, думала моя плита уже не может так выглядеть)
Обычно я человек очень придирчивый и всегда могу найти до чего докапаться, поэтому больших надежд не было, но компания превзошла мои ожидания на 200%.
Боялась, что придется за девочками доубирать, но не понадобилось)
В общем, качеством уборки довольна, обязательно буду обращаться еще не один раз!
The first time I called cleaning yesterday, we moved to a new apartment, so cleaning was difficult. Cleaning was recommended by a friend, she was satisfied. 2 girls arrived, everything was brought in order. Carefully, professionally, we also asked for a vacuum cleaner, we took everything. The bathroom is a special delight. After the previous owners, he was mildly goaorya not very, now everything is as new. I recommend. I will contact you again
Я искала клининговую компанию в Минске, находясь и постоянно проживая в Москве. Доверилась отзывам и абсолютно не разочаровалась! Менеджер Анастасия быстро вышла на связь через мессенджер, подробно, заинтересованно и профессионально всё объяснила, и мы начали сотрудничать. Нужна была уборка квартиры очень пожилых родителей, которые сопротивлялись уборке «чужими людьми» до последнего (те, у кого родители-старики и каково с ними ладить, понимают, о чём я). Чтобы их не «спугнуть», нужно было разработать гибкую схему регулярных уборок, то есть постепенно к поддерживающей подключать генеральные уборки кухни и санузла, мытьё окон и т.д. Благо, в компании есть такие опции, и Анастасия разумно всё выстроила и организовала. Очень грамотно подобрала нам клинера Марину, которая своей приветливостью, аккуратностью и добросовестностью с первой уборки понравилась моим родителям – их буквально «отпустило»! В следующий раз они её уже ждали. А к моменту генеральной уборки кухни Анастасия (огромное ей спасибо!) подключила к Марине клинера Леру, тоже очень добросовестного клинера, – вместе девочки настолько героически (в жару +30 и без кондиционера) отдраили (по-другому не скажешь)) кухню, что её просто не узнать! Объём работы был нехилый, Марина и Лера работали с утра до вечера, часов 10, - умаялись, конечно, но шли до конца, пока всё не сделали. А родители терпеливо ждали - зато результат порадовал всех! Это был праздник чистоты! Очень хочется еще раз выразить огромную благодарность Марине и Лере за генеральную уборку кухни! И спасибо Freshroom за доброжелательность, понимание и дифференцированный подход к клиенту, отличное качество работы и высокий профессионализм сотрудников! Будем сотрудничать дальше)
I called the master to clean the sofa. I was very pleased. The master, Ignat, did everything professionally and efficiently. I will definitely come back again . Thanks!
I ordered the cleaning of tiles on the floor in the kitchen and in the hallway. The tiles in the kitchen were cleaned well, but the hallway is disgusting. I showed that the tile was dirty, to which I was told that the employee no longer had time to honor because she was late for another object. I'm adding a photo. The first photo is of the kitchen being cleaned, there are no complaints. And the second photo was cleaned so the hallway.
Thank you very much! I just left a request on the website - 5 minutes later I already booked a dry cleaning! The master did the job well, the sofa is as good as new! Thanks to the company for the high-quality service, courteous staff and professional staff 😊
There was a dry cleaning of the sofa, ottoman and chair. We did everything in 1.5 hours, everything is fine, we are not calling for the first time. It dried up by evening.
I really liked it. I did general cleaning in a 3-room apartment. They've removed everything!!!! Very nice girls! We did a great job. Thank them for that! The first time I applied for cleaning, they used to clean the sofa, they also did it perfectly!
Здравствуйте, в Freshroom заказала фреш уборку студии в Минске+ мытье балкона и окон..
Вот честный и справедливый отзыв: фирму нашла, находясь в Москве по отзывам в Минске для сына студента через интернет.. были, конечно, сомнения как все будет..
1) подробно обсудили все по вацапу👍вежливо и грамотно
2) результат уборки очень порадовал( причем сын все это время был на учебе и уборка проводилась в его отсутствие, от только утром открыл дверь))
3) сумма оплаты соответствовала предварительной договоренности
4) по акции была проведена уборка холодильника в подарок
5) предоставили скидку 10% на следующий заказ..
Сомнений не осталось, рекомендую👍💥💥💥
Здравствуйте. Делали генеральную уборку в квартире две прекрасные сотрудницы freshroom - Алина и Ксюша. Порядочные, ответственные, трудолюбивые девушки. Спасибо большое девушкам и freshroom за ответственное отношение к клиентам, качественную работу и хорошее настроение! Процветания freshroom и держать марку!👍🥇
Many thanks to the clinicians Tatiana and Elizabeth. The girls worked very conscientiously! washed the whole apartment to shine! Thank you very much and the girls. and to the administrator for the quick response!
I cannot but mention the excellent work of your clinicians. Periodically I order cleaning in different companies, but Nastya and Svetlana's cleaners working on Sharangovich on Friday conquered me once and for all Now only Freshroom. I have not met more diligent, positive, pleasant girls yet Thank you very much
We were cleaning the room . And there is no limit to my indignation . The cost of 350 rubles was announced . We agreed , the cleaners arrived and found out that cleaning was urgently needed and it was burning . The price has increased to 1000 rubles . They also cleaned this room after repair for 600 rubles , and here it is more expensive to wipe clean unused premises from dust . They pointed it out to them and were ready to say goodbye to them - they agreed on 650 . Cleaned disgusting! Ruined the chair ! For 650 rubles , dirty walls were left , neither tables nor couches were washed ! They stood on the stand with dirty feet and did not wipe the sand !
I want to leave a positive review of this company, we contacted about the dry cleaning of the mattress. Separate words of gratitude to Master Nikita - polite, executive, diligent. Good luck to you and many grateful customers!
Здравствуйте! Дважды уже обращалась в компанию фрешрум. Первый раз с чисткой детского матраса в кроватку, а второй с чисткой дивана (ребенок разрисовал диван ручкой ) . Очень быстрый ответ администратора и быстрое решение моего вопроса . Огромная благодарность мастеру Игнату , в обоих обращениях он очень помог .
Спасибо компании фрешрум , буду еще к Вам обращаться )
I chose a company at random, and in the end I was very satisfied. They easily and quickly picked up the time, agreed on the list of works, arrived on time and the cleaning was done perfectly. Thanks!
Thank you very much for cleaning! Specialist Anna cleaned up so that it was nice to be at home, I was delighted when I returned from work! I am very glad that I applied
Заказал химчистку матраса, быстро связались, договорились на следующее утро. Хотелось бы отметить пунктуальность и профессионализм специалиста-приехал чуть раньше назначенного времени, так же принёс с собой сменную обувь, все быстро сделал, объяснил что мне дальше нужно делать. Буду советовать всем знакомым обращаться только в эту компанию.
Ребята очень оперативно и качественно работают!заказывала химчистку дивана ,быстро отозвались,предложили удобное время,выполнили работу на все 100,убрали пятна,запах, я даже не ожидала,что смогут отмыть пятна ,которым уже года 4 ,очень рекомендую! вежливые и администраторы, и персонал,к слову цены тоже отличные !
Отвратительный клининг. Откуда такое количество положительных отзывов мне просто не понятно. Пыль протирают только на уровне не выше головы и если поверхность пустая, ванна не моется, пол с разводами, постель не меняют и не застилают. Вообще не понятно, что входит в уборку. Пришла в квартиру после клининга, сама начала протирать поверхности после клинера. Клиентоориентированность нулевая. НЕ Рекомендую от слова совсем!!! Хуже клининга еще не видела!!! На другом сайте есть правдивые отзывы, отрицательные, жаль сразу их не прочитала...
Сестра заказала мне уборку и я в полнейшем ужасе. Хотели , чтобы элементарно было чисто и свежо, а в итоге полный ужас. Мало того, что клинер даже не выбросил мусор, так еще и оставил за собой тряпку и губку. Остались какие-то пятна на фасаде и холодильнике, то ли от рук, то ли от тряпок. Пол не помыт за дверями и под батареями. Если хотите нормальную уборку, то не советую данную фирму.
Превосходно на всех этапах !
Очень оперативно и четко ответили на все вопросы, клинер приехала точно вовремя - приятная и общительная девушка, быстро и качественно сделала свою работу! Обязательно буду обращаться снова! Спасибо !
Была необходима уборка после арендаторов. Все вопросы и нюансы оговорили с оператором, как и стоимость +-. Ковров нет, мебели немного. По итогу приехали 2 женщины, пылесоса у них нет, за доп.плату нужно брать нам в аренду, метлы, стремянки тоже нет, и прочее. Протереть пыль со шкафа - + 15 руб., стол они не двигают. Что это за уборка? Отдали нам ключи и уехали....
Заказывала у Freshroom.by генеральную уборку двухкомнатной квартиры, затем поддерживающую уборку.
Все отлично - администратор оперативно на связи, приятные клинеры, приходят вовремя, убираются на совесть, цены на стандартные однушки-двушки-трешки приемлемые, приятная система скидок постоянным клиентам.
Отодрали разводы на варочной панели, отложения на ванне и унитазе, которые другой клинер до этого отмыть не мог.
Единственное замечание - хочется более лояльных и прозрачных цен на небольшие доп.пространства типа балкона и гардеробной. Я понимаю, когда на балконе горы хлама и грязи, это один разговор. Но если там в целом все аккуратно и надо только 2 минуты протереть 2 кв.м. пола плюс смахнуть пыль на одной свободной полке, то +15 рублей - это явно перебор. То же самое касается и гардеробной.
Надеюсь, компания читает отзывы и учтет эти моменты в будущем.
Excellent cleaning company!
We ordered apartment cleaning and dry cleaning from them. The cleaning was done very carefully! We will contact you again, thank you😊