Detali
29 reviews
August 13
I have been going to this salon for more than a year for extensions. Good attitude to customers, excellent build-up, pleasant atmosphere. Somehow I couldn't make an appointment with them for a build-up correction, I called late, there were no free windows anymore, but I had to do it urgently, because I was already transferring my nails, I had to sign up for another salon, quite famous in Minsk. But after visiting there, I realized that I only want to go to Detali. After their extension, nails are worn for a long time and without problems!
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November 2
Excellent eyebrow master ☺️😍 nice interior and loose recording 👍🏼 so you can easily get on the record))
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February 3
I signed up for a manicure and pedicure, the pedicure was done well, but the coating on the nails peeled off on the third day, okay, I overwritten , changed the masters , redone , but the fact is that again on the fourth day there were detachments , I did not write to the salon , I think it's funny to come and redo every week .It's a pity for the time spent (twice), as well as the money.And in terms of communication with the client, it 's nice to communicate , but that 's it!
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September 3, 2023
A beautiful, cozy and comfortable studio. The girls are polite and friendly, they will always offer tea, coffee, and water. And the most important thing here is to make nails that will hold)
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1
July 10, 2023
The situation is like this: I signed up online for a pedicure 6 days in advance, because it was very important to plan the time before my departure. The day before the procedure, I received a message that they would not be able to accept me, because there are only two pedicure chairs in the studio and the recording was given in favor of those clients who signed up by phone (possibly after me). And they said they saw my record only today, 5 days later. I asked you to make a choice in favor of my record, to talk with other clients. Instead, they began to offer me other time options and (!) a manicure instead of a pedicure. For me, it sounded like: "We refuse to solve the problem of the possibility for you to get to us at a set time, ignoring our responsibility, but offer us convenient options, regardless of your words about the impossibility." "And the wolves are fed, and the sheep are safe." Only in this case it is not possible. I ask for one thing, they offer me something completely different and unacceptable. Ignoring the fact that those options don't suit me. For yourself with the least "losses".
On the one hand, I understand that the administration, as managers, has the right not to provide a service, simply because their input data has changed. Or they don't want to. Or something else. On the other hand, for me it's about "it doesn't matter what the agreement was about. We won't even try to save it, but instead we offer this, this and this, regardless of the fact that you don't ask for it." From a human point of view, this is painful and insulting, I turn on impotence: two other clients are more important than me.
Therefore, if you are for respecting borders, value agreements and security as much as I do, then I really do not recommend this studio.
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November 20, 2023
Excellent salon, did manic, pedicure, eyelashes, everything is super, the masters are pleasant and polite
5*
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January 19, 2023
I wanted to get eyelash extensions from Ekaterina's specialist. She took off the eyelashes that I had, while sighing heavily, then began to tell me how weak, brittle they were, etc. with advice to give them a rest, otherwise in two days they would all fall off and my eyelashes would not be in general, she gave me a long lecture that she did not dissuade, but He doesn't want to take on such responsibility, as a result, I left without eyelashes. Before that, my master did it for me and I wore it steadily for a month, nothing fell out. And my eyelashes are really already weak and maybe in general the advice is somehow to give a good rest, but not to persuade and convince. Another specialist made eyelashes for me without any problems, if suddenly they fall off and I stay without eyelashes for a month, I will definitely write my apologies here. And so I concluded that the specialist was just inexperienced and used to working only with new girls, new eyelashes, and she just didn't know and was afraid how to make eyelashes specifically for me.
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July 27, 2023
I've been going to make nails here for more than a year. I really like the way I do it, the pleasant atmosphere. And I'm glad that in the next house
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May 17
Excellent salon, everything is at the highest level, but. Please note that when drinks are served during the manicure, dust flies into the cup. Please serve either in disposable cups with a lid, or make sure that the moment of serving does not fall on the removal of the coating
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July 7, 2023
The service is good, the quality is poor. The base coating was done for 2 hours, after 2 weeks there were cracks on almost all nails - they recorded repairs without problems, they did it and everything broke in the same places after 2 days. So the one-ton cost 70 rubles and did not even live for 3 weeks
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1
September 9, 2023
This review would not have happened if top master Svetlana had not decorated me with nasty things on her Instagram and praised herself in the best light.
This situation :
They started getting pedicures.
Svetlana asked :
- should I clean up the length?
My answer is:
- yes, as short as possible, a clear square, do not cut parallels. (in her Instagram, she praised this as an imperative tone, but I answered clearly and to the point)
Further…
Svetlana said:
- Do you think the master doesn't know that they can't be sawed?
In response, I say,
"it's better to say than not to say." (she wrote a text on Instagram that I supposedly had nothing to say and I just kept quiet) 😅
I am also a manicure and pedicure master.
I took my gel polish color with me, in case I don't find a similar one in the studio. And so it happened.
I asked Svetlana.
- "I have a request, could you cover with my color"
Svetlana agreed.
The pedicure was done in my color.
We started the manicure.
The old coating was removed and processed. After Svetlana asked what we would paint, I say that the same color as the legs. In response, Svetlana tells me that we are working on our own materials. I was very surprised and said:
- but, you covered my legs with my color
To which she heard:
- say thank you that I covered it with your color.
(In her Instagram, Svetlana did not mention this pedicure situation, but said that I again ordered her to do it with my color. And that the salon where she works has a rule. Work only on your own materials.but!!! I'VE ALREADY HAD MY COLOR DONE, pedicure)
I understand that Svetlana refused on principle.
As a result, I ask you to resolve the situation through the director.
When the situation was being resolved within the salon team, I carefully began to consider the treatment that I received after removal.
This job does not pull for the position of "top master" in any way, I attach a photo.
Negotiations between Master Svetlana and the administrator with the director did not lead to anything. I was refused.
Then I asked Svetlana if she had finished giving me the treatment. In response, I received:
- yes.
To which, I begin to show my nails, the space around the cuticle.
I speak :
"What's this?"
Master Svetlana categorically did not want to watch and said that all questions should be addressed to the administrator.
I asked the administrator to pay me for a pedicure, because in her opinion I came in a negative mood.
You know, as a client, I can smile and be in a bad mood.
I did not interfere with your work in any way, did not pull out your legs, arm, was not rude or insulted.
I answered upon receipt of the questions "what will we do, length, shape, etc."
Continue…
I'm at a loss again. I answer that you did the same thing, and you should watch it. To answer my questions about this work accordingly.
Now I ask you to talk personally with the director of the studio, since such an attitude towards the client is unacceptable.
They gave me the phone.
We listened to each other. The conversation was very loyal and went well.
I listened to the request of the salon director and communicated with Svetlana in a quiet and friendly way so that none of us would be nervous anymore.
They keep giving me manicures.
I ask Svetlana.
- please look, I'm pointing at
Where else is the pterygium left, is there still a nail, or in your opinion, is everything clean here?
Svetlana answers me:
- Yes, it's clear.
When Svetlana sawed off the gel, she nevertheless took out a milling cutter and cleaned off in some places where the hyponychium was not cleaned. That's what I originally pointed out.
I was pleased that she heard and corrected it.
We talked a lot at the table and I explain:
- I am also a master, I understand perfectly well how unpleasant it is to listen to criticism. This is completely normal. And no matter how rude it may sound to us, we are the service staff. We do as the client requires.
Yes, clients also come to me sometimes and I silently fulfill all the nuances, desires, requests, comments.
I do it in silence. Without rolling your eyes or shaking your head.
The customer is always right. Unfortunately.
In this dispute, I did not allow myself to insult or humiliate any of the staff.
Yes, I was annoyed and raised my voice in shock.
But when we come to the end, we have already relaxed. We talked about general topics, varnishes, nails. They were smiling. And everything was fine. I stood up and said thank you.
She paid off and left.
And she let go of the situation.
The coating was done well. There are no complaints about this.There was only a question of processing
This review would not have happened, but Svetlana, most likely for her instagram, blog, decided to go out on this situation and exalt herself from the good side.
It's not pretty and unpleasant. When they lie so blatantly
Yes, to your question, Svetlana, "and they did something bad to you," I did not remain silent, but said and showed, but you did not even want to look and denied it.
My advice is:
Learn not to react to criticism in any way. And do what you are asked to do, what concerns your work!
I didn't ask for anything unusual.
She answered questions about the fact and the case .
You are exposing customers too dirty, it is very ugly on your part.
You need to learn how to communicate with customers. There is no communication skills.
And in the salon they had to say such nuances "do not take quarrels out of the hut" because of this and received such a negative review about the master.
I thought that all the negativity was left behind, but apparently Svetlana needed a topic for her blog.
I attach a photo after processing, the color of my varnish, its expiration date, and all that Svetlana said about me. Forgetting to point out what really happened.
It's unpleasant!
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4
August 30, 2023
Caring, the master did everything quickly, the manicure is worthily maintained.
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February 4
Boorish attitude towards clients on the part of managers. I do not recommend visiting
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1
June 5, 2021
This is the best nail service at least in the Moscow region. I found my master here - a top-level professional, well, her work is sooo neat. Well, your administrator is just gold, I don't remember her name unfortunately, but her smile is enough to make a bad day immediately turn into a wonderful one ^^
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1
October 20, 2021
Great atmosphere, masters. Very comfortable chairs, and foot massage during manicure is just a brilliant idea! A regular customer for more than a year. And I'm not going to leave!
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September 12, 2021
I'm thrilled! Pleasant staff, very inexpensive for this level of work. The salon is very beautiful and cozy
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1
August 30, 2021
Wonderful salon, good-natured employees!!!not only did they bring beauty, but also rested my soul and body, I advise everyone to visit
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May 14
I liked it!
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April 3, 2020
I had a manicure today. I received not only high-quality service, but also a lot of positive emotions. Master Anastasia literally ADMIRED her work, there was some genuine kindness from her, she was very unobtrusively attentive. The polite receptionist made DELICIOUS coffee, it was nice that it was delicious! I recommend this master and the salon as a whole!
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1
November 24, 2021
Excellent salon, courteous staff. I liked the function of foot massage during manicure)
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1
May 15, 2019
Favorite salon❤ I do pedicures with master Daria. A neat, pleasant girl. Comfortable chairs. You can also do a service in 6 hands)) for example, pedicure + manicure + eyebrows or eyelashes) I really like it!!!!
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1
May 27, 2021
A wonderful salon, very good craftsmen, top-level service!
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March 17, 2019
A wonderful salon! Clean, sterile, the staff showed themselves well. The works of Master Maria left a wonderful impression! Now I finally know where to come to feel 100%.
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1
September 11, 2020
My favorite place, my favorite salon. Cozy, with a soul.
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1
December 16, 2019
Very good location,convenient to get to,polite staff🤗
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2
December 24, 2019
Everything is great! But the masters must be tried. I didn't like all of them.
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March 5, 2020
excellent craftsmen and a warm atmosphere
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1
August 13, 2021
Poor service
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1
February 26, 2020
Favorite salon
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