Recently I faced the task of covering a room with imitation timber and, of course, I was looking for a certain size and grade of AB. However, despite my efforts, I was unable to find the right option. At this moment, I would like to express my special gratitude to the manager Svetlana. Unlike employees of other companies, she did not limit herself to a standard answer. Svetlana asked clarifying questions and suggested an alternative option, which turned out to be very attractive.
As a result, I chose an imitation of an aircraft class beam, and, I admit, at first I was skeptical. However, when the material arrived, I was pleasantly surprised by its quality. The wood looks good and has no defects. To my surprise, the VS grade turned out to be not only at the level, but sometimes even surpassed the AB grade produced by RB, which I used for cladding other rooms.
Once again, I want to thank Svetlana for her professionalism and competent approach to business!
I bought a lot of wood here, reasonable prices, not more expensive than competitors. But previously, they allowed you to choose the material at one of the points, now they don't. This is their only disadvantage so far, but for someone it is very significant. By the way, some competitors allow you to choose.
P.S.: as in the bazaar, it depends on the seller, one will give a bag and allow you to choose the kilogram of fruit you like, and the other seller imposes only himself.
It's not the first time I've ordered, everything is fine, and the prices don't bite, and the staff are good. It's nice to do business. Thank you very much🤝
There is a very large selection, the quality of the products is at the highest level and the prices are very pleasant!
The staff is very competent, polite and friendly!!! The warehouse staff is very professional and a big plus is the delivery.....
Very affordable location - you can walk.
Thank you very much to all the staff!!
I highly recommend it to everyone!!!!!
Much better than their own warehouse store in Malinovka. I paid quickly and uploaded it quickly.
There was no kindergarten when the movers did not know where to put the car and how to load it
I used to order a lot, but lately the attitude towards the customer has been bad... for a large order:
1. There is a discount type, but in fact the prices are higher than all on the market
2. Upon delivery, the manager cannot coordinate assistance in unloading from the car - he himself must call the driver and persuade him to help with unloading
3. The boards do not match the grade and cannot be selected
I order from competitors ... although earlier the level of service was decent
A good selection of lumber at a reasonable price. A pleasant team and a clear service. They sawed the boards 2 meters each and helped to carefully load them into the car. Well done
Excellent warehouse, there are no questions about the quality of the wood. That's the truth, in terms of availability, not everything is always there. In short, I advise you.
Arrogant employees, without any respect for the customer. Moreover, starting from the manager and ending with the movers.
Don't set foot there anymore!!!
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Наталья Янковская
Level 2 Local Expert
November 24, 2024
Disgusting service and attitude towards customers! We needed 3 uncut boards. We spent 30 minutes looking for someone to ask for the price of the board. The board can only be taken in order, the fact that there is an illiquid (twisted, cracked) does not bother anyone, take what they give or go to another place for the board. I haven't seen such a boorish attitude towards customers since the 90s... I do not recommend buying anything here. We didn't read the reviews beforehand and went somewhere closer...
Super service, called "Pay off and wait".
I am writing a review at 6 pm, the materials were promised by two.
At five in the evening, calls are no longer answered, there is no phone number of an operational specialist, the client is left alone with his problems and wasted time.
I wish this company all the best (NO!)
Good company. They will tell you everything and show you. When assembling the material, they will see the defect and immediately remove it. The cost is reception. Personally, I constantly shop there, I advise you.
We bought a board and an imitation of a beam. The managers did well, the movers in the warehouse showed everything and even advised how to mount it better. The delivery was organized promptly. I recommend.
Good quality of the material, prices for some items are cheaper than others, although mostly market and standard. There are fasteners and finishing elements and wood for the bathhouse. There are discounts
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Александр
Level 11 Local Expert
September 5, 2024
Carefully check the AB grade, a lot of leaky grade C. They say that this is the norm
We ordered timber in different places, the quality here is much neater, drier and smoother! If you have questions about at least one beam, they will call, warn, even take a picture from all sides and send it! They do everything to ensure that the buyer returns, even the driver tried, helped with unloading, showed each beam, wished good luck in construction) I advise you to contact only here so as not to pay twice in other organizations.
I ordered a planed board for drying, 24 were selected, 8 were rejected, then it turns out that it is impossible to choose and everything will be shipped in a row. This is a great service. Although we agreed on the phone that I would choose what suits me in quality. Wasted time.
I don't advise anyone.
It so happened that our relationship at some point gave way, which could not have been created at the initial stage, I hope that in the future the company's management will reconsider the nuances of working with the client and draw appropriate conclusions
a large selection of imitation timber.
I bought the production of RB.
good prices.
We made a small discount.
delivery.
the driver helped unload it.
I liked buying here.
I paid for the floor board, it was necessary to saw through the floors. They told me to dial two hours before shipment, which I did. As a result, we arrived to pick up, the order is not ready. I don't understand why I called in general.
I didn't like it!I wanted to find out the availability and cost of the material I am interested in, so the employee is at the computer for 10 minutes.I couldn't find the information I needed, and then I was completely distracted by a conversation with a colleague.Apparently, customers are not valued here, I had to leave-I will look elsewhere.(and everything is beautiful on the site)
There is a choice. It is convenient to pick up. The staff is friendly.
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Michael Malinin
Level 2 Local Expert
October 6, 2024
Good service.
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Antoxa A
Level 12 Local Expert
September 22, 2021
I took a 100x25 and 150x25 board. The managers said 1-2 grades, in fact 1 grade of 35 boards, maybe a quarter, and the rest is not even the second - a bunch of scrap, everything is in black mold, sharpened with a woodworm, a lot of live larvae in the moves, just tin. They put 5 more boards to choose from, they say, a customer-oriented service, and there was nothing to choose from. Blue and black mold were still normal.
The quality of the product is terrible . I bought a 3-meter-long edged board. Usually everyone has a board with a margin of a couple of centimeters, but here 11 of the 26 boards did not have even 3 meters, plus the movers tried to slip boards of 2.7-2.8 meters. The quality is not 1-2 grades. Movers are a separate topic. I asked to change the obviously broken boards, so I was almost obscenely overlaid and provoked into conflict. The company's management should think about recruitment. The work of managers is at a height of 5 points.