Previously, I liked this department - everything was fast, clear and friendly. But even 5 months ago, there were often problems with the ATM - it does not work, an error, etc. Now, I came to change the currency at 13.57 and they said: it doesn't work from two to three. I said it was 3 minutes to three, but I was "turned off", and was turned off by a relatively free employee at the entrance, who notifies that the cash register is not working. That is, this employee cannot substitute another for lunch. The overall result is that the department is no longer of the same level, although the course is at the level of high-quality departments. If possible, it is better not to take risks and go to another branch

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Леди 007

Level 20 Local Expert

Unfortunately, my experience with Alfa-Bank has left mixed impressions. Initially, I needed to quickly find the nearest branch. When I contacted the hotline, I encountered an unexpected hitch. The operator, as it seemed to me, could not immediately get his bearings and provide the necessary information about the location of the branches. This point indicates the need to improve navigation on the bank's website. An intuitive and convenient branch search system would greatly simplify the lives of customers. After visiting the department itself, I noticed its modest size and, contrary to weekday expectations, a large number of visitors. Perhaps this is due to the popularity of the bank or the specifics of the area, but the fact remains that I had to spend time waiting. As for the quality of the service, it did not make an impression of special friendliness. The staff performed their duties, but there was no genuine interest in helping customers. In general, my experience cannot be called unambiguously negative, but there are certain aspects that the bank should work on to improve the level of customer service.

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К Малашенко

Level 6 Local Expert

I have no complaints about the branch or the bank 's staff , they do their job perfectly. The claim is only to the department that approves the loan, I have been officially working for more than a year with a good stable po of more than 1200, I just wanted to issue some kind of over for 2500 to insure myself, as a result, I refused, I had a clean credit history, I had never taken loans or installments in my life, there were no fines either, and the bank even he can 't name the reason for the refusal , because there isn 't one ) Belarusbank just laughed at the work of the department, which is considering approval or not . Strangely enough, Belarusbank gave us an overdraft card for the requested amount and said that we could do more. I wanted to be serviced at Alpha, but I guess I'll have to work at one of the leading banks.

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108 reviews